Voicemail access and the initial password should have been set by your carrier or service provider when your device was first activated. But keep in mind that some carriers don’t use passwords when it comes to voicemail. If you don’t know if this service is enabled or you forgot the password, you should check in with them first. If you see the contact list opening, tap on the phone dialer icon located in the bottom-right corner.Once you’re in keypad dialer, touch and hold on number 1 key. Now one of two things can happen. One, if you the service is enabled your phone will dial the voicemail number and prompt you to insert or create a new password. You might also be asked to record the greeting message at this stage. And two, in case your carrier didn’t configure this service when your device was first activated, you’ll be prompted with a message to insert your voicemail number. If the first scenario is the case, follow the instructions provided by your carrier to finish setting up your voicemail. In the event that you’re prompted to insert your voicemail number, tap on Add Number. If you don’t know your voicemail number, call your carrier and ask for it or search online for something like “voicemail number + *YourCarrierName* + *YourCountry*”. Now follow the instructions provided by your service provider to finish setting up your voicemail. Note: If you bought a used phone or you recently changed the service provider, chances are you have the wrong voicemail number set up. In cases like this, open up the App drawer and tap on Phone. From there, tap on More and select Settings. Once you’re in Settings, scroll all the way down to Voicemail settings and tap on the entry. This will open a pop-up in which you can change the voicemail number.
A busy greeting should tell callers that your phone lines are currently in use. You can direct people to wait on hold or leave a message. For example, “Hello, you’ve reached [company name]. Our representatives are currently helping other customers. Please stay on the line to speak with the next available team member, or press one to leave a message and we’ll call you back.”

Website: https://forums.xfinity.com/conversations/xfinity-mobile/visual-voicemail/602dae1fc5375f08cddf14e3
If your landline doesn’t have a way to save messages already built in, the best way to save that gorgeous message is with a recorder. But before you rush out to get it, don’t forget that most smartphones have a built in recorder. Try that first and see if it will pick up her voice loud and strong. It should save the message as an MP3 automatically, that you can send (via email or text) directly to your computer for safe keeping. If the quality is not great, then you can borrow a recorder or purchase one. We like the Olympus brand ourselves, because they save in MP3 and can upload to a computer wirelessly. We have the vtech phone/answering system indicated above. The outgoing message/greeting is of my young daughter’s voice and we would like to save it somehow. Am wondering if you have a process or can suggest how an outgoing/greeting message can be downloaded for safekeeping.