Voicemail access and the initial password should have been set by your carrier or service provider when your device was first activated. But keep in mind that some carriers don’t use passwords when it comes to voicemail. If you don’t know if this service is enabled or you forgot the password, you should check in with them first. If you see the contact list opening, tap on the phone dialer icon located in the bottom-right corner.Once you’re in keypad dialer, touch and hold on number 1 key. Now one of two things can happen. One, if you the service is enabled your phone will dial the voicemail number and prompt you to insert or create a new password. You might also be asked to record the greeting message at this stage. And two, in case your carrier didn’t configure this service when your device was first activated, you’ll be prompted with a message to insert your voicemail number. If the first scenario is the case, follow the instructions provided by your carrier to finish setting up your voicemail. In the event that you’re prompted to insert your voicemail number, tap on Add Number. If you don’t know your voicemail number, call your carrier and ask for it or search online for something like “voicemail number + *YourCarrierName* + *YourCountry*”. Now follow the instructions provided by your service provider to finish setting up your voicemail. Note: If you bought a used phone or you recently changed the service provider, chances are you have the wrong voicemail number set up. In cases like this, open up the App drawer and tap on Phone. From there, tap on More and select Settings. Once you’re in Settings, scroll all the way down to Voicemail settings and tap on the entry. This will open a pop-up in which you can change the voicemail number.
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I called customer support. They were not able to fix it and made it worse. Now it rings once instead of three times. They put in a service request and said it would be 1-3 days. Now they say 3 to 5 business days. I don't understand how something so simple could be such a major problem. I just wanted them to change the number of rings to at least 7. Disconnected the 1st of the junction boxes at top of door. Phone line rings after doing this so proves problem is in the home. I then ran a new wire pair to the NTE5, problem then came back, even with the pull out isolation port or whatever it’s called. Then wired direct to the back plate if that’s the correct term, phone starts ringing again.
You may need the password you created when you set up your voice mailbox. You'll only need to enter your password in the Visual Voicemail app once, during the initial setup of the service. To limit unauthorized access to your voicemail, consider locking your phone when you aren't using it.