Can’t thank you enough!!!! I’ve been living without my voicemail for about a month, putting off fixing it or finding someone who can. Decided to Google it, found your fix it page and in under 5 minutes it’s fixed!!!
For information about how to update your outgoing message, forward your desk phone to a cell phone, and check voicemails remotely, reference this Knowledge Base article from the EOU IT Department: https://kb.eou.edu/topic/phone

Increase the odds of getting a call back by mentally composing your message before each call. And remember, people hate it when callers state their name and phone number too quickly in voice mail messages – no one wants to listen to a message ten times to comprehend simple information.
The default voicemail greeting on the iPhone plays generic Your call has been forward to an automated voice message system recording. If you use your phone for work, create a personalized greeting that tells people you're a professional. If your phone is for personal use, create a personalized greeting so people hear your voice and know they called the right number.