Voicemails have been around in one form or another since the beginning telephone communications. This feature still manages to make its way on every smartphone, despite the rate in which technology is evolving. The reason for this is usefulness – you won’t miss any unanswered calls even if your phone is off. The voice messages from your callers will be transferred to your voicemail box and you’ll be able to listen to them at a later date.
Your customers might need you on the holidays. If you’re a business owner, you know this already. 🙂 Manage customer expectations and let them know how to get assistance.

Note that if your phone rings for any longer than a specified period (15 seconds in default), any re-direction feature that you have activated, such as voicemail or call forwarding, will come into effect. Transferring Calls To transfer a call to another extension, press the R button to get dial tone and put your current caller on hold.
It’s a good practice for each of your team members to have their own personal business phone numbers. There are many reasons why they shouldn’t use their personal cell phone number for business, so you’ll want to give them their own phone number through your VoIP provider or phone system.