Hi Mary! First of all, I’m so sorry to hear that. What a horrible thing to have happen! It really depends on the manufacturer. There are high quality picture frames and small, less expensive ones that probably don’t have a lot of memory or ways to protect what’s been recorded. I would start with the manufacturer to see if they have any ideas. If they can’t help, try one of the recording suggestions we made in the post to see if they might be able to help. Even some Walgreens and Walmart have recording services, that preserve recordings, so they might also be able to help.
Tap Record a new greeting. Note: If necessary, delete an existing greeting (limit of 2 greetings) to make room for the new greeting: Tap the Menu key, tap Delete greetings, tap the check box next to the desired greeting, and then tap Delete.

Your iPhone 8 Plus is not playing voicemails and you're not sure why. This problem is especially frustrating if you missed an important call that you were expecting. This article will show you what to do when your iPhone 8 Plus won't play voicemails!
The service also recommends stating your name, apologizing for missing the call and that you will call them back. If possible include a time frame for a return call. Don’t ramble or include un-needed information.