2.) Минуточку, пожалуйста, уже совсем скоро мы будем к вашим услугам. Вы уже посетили наш сайт www.johndoe.com? Там вы можете найти много интересной информации о нашей компании. Вы также можете связаться с нами по электронной почте [email protected]. Один момент, пожалуйста. Скоро мы будем к вашим услугам.
The telephone is still the most-used customer service channel in the United States (81%), followed closely by email (78%).
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3.) Welcome to John Doe - For German please press the 1 - for English please press 2.
“Hi, you’ve reached three-time fantasy football champion (insert your name) at (insert your company name). Please leave your name, number, and a fun fact about yourself, and I’ll return your call as soon as possible.”
When your business is closed for vacation or holidays, it’s imperative that you set appropriate expectations for a callback and to provide an alternative coverage option, if available. The following greeting accomplishes this succinctly.
Avoid any confusing nicknames – Introducing yourself by the name you are most commonly known as and give your full name if the callers aren't likely to know you personally.
Remember to include your name and the name of your business separately so the caller can name you when leaving a message and in any subsequent communication.
Hey, you’ve reached (name). If you’re hearing this one of two things is happening:
If you can communicate professionalism and personality with a recorded message, you are building a positive image of yourself and your business that the caller can keep in their mind.
“Hi, you’ve reached three-time fantasy football champion (insert your name) at (insert your company name). Please leave your name, number, and a fun fact about yourself, and I’ll return your call as soon as possible.”
As the old saying goes, practice makes perfect. Read your voicemail script aloud several times in order to get the flow and annunciation correct. Soon, you’ll be a voicemail pro!
The above eight rules of engagement for voicemail greetings may sound easy enough, but they’ll require some practice to get just right. Let’s look at some examples to provide some context in how to apply the rules to various types of greetings and situations.
27. Hi, It’s [your name] of [your company]. I’m in a meeting at the moment. Please leave your message and contact information, and I will get back to you within [realistic timeframe]. Thank you for calling.
Keep it simple, concise and to the point. Callers won’t need your life story, and won’t want to wait around for a 2-minute greeting to end just so they can leave a message. Don’t hide the details, tell them where you will be, when you will be there, or when you won’t be there, and how to get in touch.
You can set when you would like to send callers to your voicemail. For example, you may want to send all calls to voicemail when you know you’re going to be out of the office and not taking phone calls. 1
“Hello, you’ve reached the Marketing Department at [XYZ Company]. All of our team members are currently working with other clients to [insert goal] and are unable to take your call.
I recommend Sound Telecom to anyone who wants their phones answered by a living, breathing person who is professional and courteous at all times. When I need to forward my calls, it is a stress-free experience.