1.) Welcome to John Doe. Unfortunately, there is no one in the office right now or your are calling outside of business hours. Please leave a message or send an email to [email protected]. Many thanks for your call.
When your business is closed for vacation or holidays, it’s imperative that you set appropriate expectations for a callback and to provide an alternative coverage option, if available. The following greeting accomplishes this succinctly.
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4.) All of our employees are assisting other clients. Your call has just been noted and a representative will call you back as soon as possible. We thank you for your understanding - Good bye.
17. “Happy Holidays from [company name]. Our hours are a little bit different this holiday season. [List hours]. We hope it’s not an emergency, but if so, we’ve got you covered. Contact us at [company email/other support lines] and we’ll get back to you ASAP. For all other inquiries, we’ll contact you when we are back from the holiday – we might be a few pounds heavier but eager to speak with you! Happy Holidays.” Things happen during the holidays, we know. Let your callers know you are still there just in case!
4.) Уважаемый Абонент, вы набрали номер совместной практики xxx. В настоящее время все наши линии заняты. Пожалуйста, подождите. Вы будете подключены к следующему доступному ассистенту как можно скорее.
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the fixed system message, "I'm sorry, the person you're trying to reach is unavailable at this time" followed by the fixed system prompt, "Begin speaking after the tone, then hang-up when you are finished or press any key for further options."
10. "Hello, you've reached [X company]. We can't take your call right now, but please leave your name, contact information, and reason for reaching out, and one of our team members will be in touch within 24 hours."
Tone - select the right tone for your business brand. If your target market are young millennials, then the script would most likely include some slang words, be quite laid back and the script would be recorded in an energetic tone. If you primarily service the business market, then the script would be more articulate and recorded with a more professional tone.
Listen to your messages and return your calls as soon as possible. Of all the lines of communication available (social media, text, email, etc.,) your callers resulted in picking up the phone to call you because they wanted to speak with a live person. Do them the common courtesy and give them a call back when you first have the chance.
Our Unlimited Users and Unlimited Minutes Plans give you full control over your Voicemail:
Both the global and personalized voicemail greeting are changeable. This topic describes how to change voicemail greetings for extension voicemail and group voicemail.
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3.) Atualmente todos os atendentes ainda estão ocupados. Estamos ansiosos para lhe atender o mais rápido possível. Você já visitou o nosso site www.johndoe.de? Você pode encontrar uma visão geral dos nossos serviços e produtos por lá. Sua ligação é muito importante para nós e nos dedicamos para ter tempo para nossos clientes. Infelizmente, todas as linhas ainda estão ocupadas e pedimos a sua paciência.
If you are the sole employee of your business and your business communication generally makes that clear, it is fine to refer to yourself in the first person.
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And remember, while you’re busy returning your calls, Blitz can be automating other parts of your sales process. We can assign leads to your staff or even send emails to your customers.