If you’re rarely in the office and don’t use a mobile cell phone app to receive calls, be sure to provide alternatives so that customers can still receive the support they need.
We’re all familiar with this type of voicemail greeting. Simply put, a caller reaches you by dialing your number or extension directly. For an optimal personal voicemail greeting, be clear about who you are, the team you’re on, and when the caller can expect a callback. Unlike company and department voicemail greetings, you may not be able to configure a greeting for open and closed business hours. If that’s the case, use a general voicemail greeting that accommodates both scenarios.
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After accessing your voicemail, choose your next message option to perform a specific function. Press 1 to retrieve messages. Press 2 to go to saved messages. Press 7 to hear current date and time. Press 9 for your mailbox setup menu. How to navigate through messages while listening to a message
"If I'm honest, I mean, we do tell our clients that we don't have voice mail," Blanchard says. "But our clients forgot and they said, 'Have you gone out of business? What's happening? What's going wrong?' "
The above section details types of phrasing to avoid; however, it doesn’t detail what users should NOT say on their greeting. Though this is a bit loaded, as there are hundreds of combinations of things one shouldn’t say, there are some key components users should ALWAYS avoid. a. Forget About Slang: You should strive to be as professional and welcoming as possible in your greeting. While this may steer you towards using slang, in an attempt to make callers comfortable, it’ll most likely work against you. As a professional, your demeanor, tone, and speech should be clear cut and well articulated. Using slang undercuts this and works against you. b. Don’t Even Think About Profanity: This is a no-brainer. Never, under any circumstances, curse in your greeting EVER! c. Keep Your Sentences Clean, Don’t Ramble: Introduce yourself and give your caller specific direction. Avoid long diatribes detailing tangent thoughts. Keep it simple and quick. d. Always Return Your Calls: It’s important for callers to feel they are valued. Nothing dissolves this quicker than a greeting that doesn’t stress this. For example, “I’ll call you when I can,” “If I don’t return your call, please call back”—these phrases are terrible and completely destroy any good will you may have with a caller.
“Gracias por llamar al escritorio de (ingrese su nombre) al (ingrese el nombre de su compañía). Estoy en una llamada o lejos de mi escritorio, pero si deja su nombre, número de teléfono y el motivo de la llamada, le devolveré la llamada lo antes posible. Gracias.”
Interesting Read : Interactive Voice Response: What Is It And How Is It Beneficial?
2.) Добро пожаловать в «Вася Пупкин и Ко». После праздников наш обслуживающий персонал будет снова доступен для вас с понедельника, с 4.7.2016. Доставка заказов начнется снова с 01.11.2016. В то же время вы можете отправить свой запрос на нашу электронную почту [email protected] или обратиться через нашу контактную форму. Огромное спасибо!
Displays the name and telephone number of the incoming Call Waiting caller, provided they are not blocking that information. This feature requires a Caller ID compatible telephone or display device.
Don’t include the date unless it’s completely necessary. 16 of the messages I heard last month had the wrong date—one of the messages had a date over 2 months old!
4.) Добро пожаловать в «Вася Пупкин и Ко». Если у вас есть вопросы по поводу заказа - нажмите 1, для изменений в вашем меню или расписании, пожалуйста, нажмите 2, для вопросов касательно накладной, пожалуйста, нажмите 3, и для получения информации о текущем заказе, пожалуйста, нажмите 4.
In this case, the agent shows concern for the customer and wants to serve him in the best possible manner. The agent is also polite and courteous.
16. "Hmm. Gryffindor … No, Ravenclaw. Yes, you definitely belong in Ravenclaw. *Pause.* Okay, you haven't reached the Sorting Hat — it's the voicemail of [your name]. Please leave your name and number (and just for fun, the Harry Potter house you think you belong in) and I'll return your call as soon as possible."
3.) В настоящее время все сотрудники по-прежнему заняты. Мы бы очень хотели, чтобы вас соединили как можно скорее. Вы уже посещали наш веб-сайт www.johndoe.de? Там вы можете найти обзор наших услуг и продукции. Ваш звонок очень важен для нас, и мы относимся с вниманием к нашим клиентам. К сожалению, все линии по-прежнему заняты, пожалуйста, ожидайте.
3.) La persona con la que intenta contactar sigue ocupada con otro cliente. Para evitar largas esperas le invitamos a que nos facilite sus datos de contacto y su petición. Le contactaremos lo antes posible durante nuestro horario de oficina. ¡Muchas gracias!
Shawn Hakl is head of new products for Verizon's business division. Before the digital era, he says more than 80 percent of business lines had voice mail. Now, he estimates only a third of office phones have it.
Want some sample business voicemail messages? Below are 21 pre-recorded business voicemail greeting examples to get you started. You’ll find voicemail examples for your business’s main phone number, your direct business line, your after-hours (or non-business hours) voicemail, some holiday-specific greetings, and your customer service line. Even better, all these voicemail greetings are free and you can download the voicemail’s mp3 file!