Website: https://grasshopper.com/blog/6-phone-greetings-for-business-that-improve-customer-interaction/
A lot of small businesses set up a 13, 1300 or 1800 number to appear more professional, but that’s only the first step. Using a business phone service gives you a range of advantages over your standard landline, including the ability to: Set your business hours and record different voice greetings to align with a particular time of day or year. Set up an automated response, add department extensions to route the calls, and more. Have multiple users on the phone number via call overflow regardless of their location. For ideas on what to include in your voicemail greeting, see our blog on examples of professional voicemail greetings.
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For additional details on the voice mail menu and associated options, see the Quick Reference Guide and User Guide. Cox Business Voice Mail includes high-value features to make leaving and retrieving messages efficient for you and your employees. Here is a summary of Voice Mail features: Three main voice mail options: Basic, Extension, and Group Voice Mail Speedy access when you dial “*298” from your desk phone Optional services for Unified Messaging and Readable Voice Mail Other Voice Mail Specifications We need to update the greeting in a voice mailbox, but prevent callers from leaving a message. Can we configure this with standard voice mail? Cox Business Voice mail offers multiple greetings options for you. The Extended Absence Greeting allows you to customize a greeting and select whether or not you want to prevent callers from leaving a message after the greeting plays. Press 5 from the Greetings menu to activate this feature.
If you find that your business voice message is running a bit long, break it down into sections and decide which parts you can cut out to reduce the message’s length.
Type of project (business voicemail, text to speech, voice recognition, help lines, etc);Number of words in the finished/approved text;Number of files;File format preferred (mp3, wav).
While many businesses can use this standard voicemail greeting, not everyone’s business wants to be the same as the others. If you’re looking for a more unique approach, here are four sample voicemail scripts to try:
The size of your business doesn’t matter as much as its reputation. One small way you can build trust between you and your customers is with a toll-free number. It shows that you’re reliable, and it helps people remember your number more easily. Support your marketing and strengthen your brand with a toll-free vanity number.
Microsoft Skype for Business enables users to communicate securely anywhere they have network connectivity.. Skype for Business unifies voice and video calls, Skype for Business Meetings, presence, and instant messaging (IM) in one easy-to-use client, making it simple to choose and switch between different forms of communication. Clients are available for Windows, Mac, iOS and Android.
Finally, make sure to speak clearly and slowly. Don’t mumble, and make sure your greeting is free from background noise. Nothing paints an unpleasant and unprofessional company image more than a voicemail greeting with static noise, traffic sounds, or colleagues talking in the background.
Instead of you making your clients and customers sit through an Interactive Voice Response (IVR menu) so they may be directed to the person they would like to talk to, try to make fewer hurdles and steps for your customers.
“Hey, this is [your name] over at [XYZ company]. So anyway I’m about to give in my resignation right now. Please don’t call here again. Just kidding!
Standard voicemail from Midco Business includes a main greeting with several basic options to reach others. You and your employees can each have your own voicemail box with a unique greeting and password. Customize your greeting to let people know they’ve reached the right person.
All of these questions are pertinent to their call, and it’s important that you answer any that is relevant to your specific situation. Make sure not to drag on too long going through all of the info.
Good professional voicemail greeting examples. A business named Lorem Ipsum, which sells widgets, wants to leave a brief message that confirms for the listener that they have called the right business. The message would also prompt the caller to provide information needed …
In this case, the agent shows concern for the customer and wants to serve him in the best possible manner. The agent is also polite and courteous.
That’s the simple structure of a voicemail greeting. Overall, your greeting should be professional, but the wording can vary depending on the situation. Check out a sample below.
I would highly recommend Sound Telecom on every level. First-class operation. Professional and responsive. Not one complaint or concern.