Voicemail is necessary when no one can answer the phone. However, a dedicated receptionist can reduce the need for this feature and help people reach a live person. Consider live chat as well if your customers like to reach out online.
Don’t include the date unless it’s completely necessary. 16 of the messages I heard last month had the wrong date—one of the messages had a date over 2 months old!
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The biggest barrier is actually getting them to leave the voicemail in the first place. Don’t get in your own way by recording a long, drawn-out voicemail greeting that might do more to convince them to hang up than actually leave a message.
On occasion the option to send a call straight to voicemail is not available. If it is determined that the recipient does have a voicemail box but the Voice Mail option does not appear as in the screenshot above, this is likely because the recipient is a Skype for Business on Mac user.
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While straightforward is always the safe bet, certain entities can go to the humorous side of voicemail greetings. Before taking this route, consider the type of callers and the persona the recipient is trying to convey. Since (insert name) isn’t available at the moment to take your call, but will promptly return it should you decide to accept your mission and leave your name and number, we have a very important question to occupy you in the meantime. Why did the chicken cross the road? Voicemail Greetings For Vacation
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For more accessibility options, see Learn how to navigate Skype for Business using accessible features.
Interesting Read : Interactive Voice Response: What Is It And How Is It Beneficial?
One of the things to remember before recording your business voicemail greetings is to identify your pain points. This will help you to state more clearly for your clients in leaving enough context when leaving a voicemail.
While covering all of the relevant information, aim to keep your voicemail to about 20 seconds. You definitely should not ever record a business voicemail longer than 30 seconds, and anything less than 10 seconds will typically mean that you are either speaking too quickly or aren’t providing all of the required information.
No one wants to sit and listen to someone talking drone and monotone on a voicemail greeting. Remember to keep it upbeat and avoid sounding like a robot!
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8. "Hi, you've reached [your name]. I'm unable to come to the phone right now. But if you leave your name, number, and a short message, I'll be sure to call back.