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A businessâ voicemail greeting is often the first point of contact with a businessâ customers. Getting this greeting right can make a business sound professional and trustworthy. A badly-done greeting, on the other hand, can confuse and infuriate customers over the phone.
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Itâs important that your voicemail makes a good impression and conveys professionalism to anyone who calls. Here at UniTel Voice, we specialize in helping business owners set up a virtual voicemail system that not only helps them sound professional but also keeps them connected with voicemail-to-email and voicemail transcription (voice-to-text) technology.
This voicemail greeting should list the name of the department, the hours of operation or the whereabouts of your personnel, the protocol for following up with the customer, and another way to get in touch with the department. You've reached the Delivery Department of Wringley Furniture. All of our personnel are currently occupied on the floor. Please leave your contact information and we'll get back to you as soon as possible. Or email us at [email protected]. 4. Vacation Day Voicemail Greeting
Youâve worked hard on your application. Youâve double- and triple-checked for spelling errors and you know you are a perfect fit for this job. Youâve followed up on your application and made such a great impression that the employer decides they want to call you in for an interview. You are checking your phone, anxiously awaiting the callâŠbut nothing seems to happen.
Hereâs another funny one for those times you really want to lighten the business mood:
Donât rush. Itâs important to speak slowly and clearly when leaving your next voicemail greeting. Have you ever called someone and the message sounds like one big word? Donât be that guy. Pronounce your words and take pauses between your sentences
Website: https://www.att.com/support/smallbusiness/article/smb-local-long-distance/KM1200757
Put some thought into your message before you hit ârecord.â It takes very little time to write a script for yourself to read as you record your greeting. Reading off a script eliminates unnecessary pauses, âumsâ and âahs.â
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Keep in mind that to enjoy the full benefits of your professional greeting system, you must routinely check and delete messages. If your voicemail fills up, you wonât be able to receive new messages, meaning your customers will become frustrated.
For example, a message like, âHi, this is Jim. You know what to do.â Well, not everyone is going to know what to doâi.e. they wonât leave you inclusive information. Additionally, they may not leave you a message at all. Aside from this, humor can again be detrimental to your message, this time lending itself to ambiguity and costing you clarity. For example, if a message read, âHi this is Jim, sorry I canât answer your call right now. Please leave your name and number and Iâll call you as soon as I can, but you already knew that right? Do I need to tell you what to do?â This is worse than the previous example as this is confusing and can also come across as rude and unprofessional. Complicating a greeting with phrasing like this is sure to cause some harm. e. Ignoring Personality & Identity: Donât use computer generated greetings. Some users leave default messages (âyouâve reached the voicemail box of 777-777-777, please leave a message). Believe it or not, even this can cause problems. Callers may be unsure if the voicemail box belongs to you; therefore, they donât leave a message. Also, some may even be uncomfortable leaving information through a message in a nameless voice message box. As such, impersonalization can cause ambiguity, which again can hurt the effectiveness of your voice message system. This doesnât mean you have to make an elaborate greeting if you donât want to, just insert your voice and name so at least callers know theyâre calling the right person.
Now that you are aware of the tips to create an efficient voicemail message, the next steps would be to understand from the examples below how you can get started.
36. Hello. Youâve reached the office of [your name] at [your company]. I will be out of the office from [date] to [date]. Please leave your contact information with a brief message, and I will call you back as soon as I have the chance. If you need to speak with someone urgently, please contact [name of colleague] at [email or phone number]. Thanks for calling.
Consider adding 'You can also email your query to us at [insert email address here]. These queries will be answered within [insert time frame].' Again, if you intend to make a promise to your customer in a voicemail, ensure you keep it.
Lili is a telecom voice branding solution for your business. She offers quality telephone voicemail recording services to industry leaders. Companies who work with Lili know they deserve the very best.