12. “Hi, you’ve reached [company]. Unfortunately, we’re currently unavailable. But we want to talk to you — so please leave your name and number, as well as your reason for calling, and someone will call back ASAP.”
A voice mailbox is typically associated with a telephone number. When the number is called, and the line is busy or not answered, the caller hears an outgoing Greeting recorded by you and is given instructions for leaving a message.
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Writing a script doesn’t mean you have to write a speech. A simple greeting is fine, like this sample voicemail message:
You can review your latest bill statement from Cox Business. If you notice the phrases, “Standard Voice Mail,” “Group Voice Mail,” “Extension Voice Mail,” or “Related Services,” you use Cox Business voice mail. You must have a Cox Business voice line, trunk, or VNS service to subscribe to Cox Business Voice Mail. From a desk phone, VoiceManager or IP Centrex users can access their voice mailbox by dialing “*298” or “*86”. Depending on how their line and caller ID is configured, the user may just be prompted for their PIN, or they may be prompted for the 10-digit telephone number (TN) and the PIN. (Click here for more details.) This provides access to the voice mail main menu.
Open your voicemail greeting with a 'Thank you for your call. We're not available right now by please leave your message and we'll get back to you within [specify time]'.
When your business is closed for vacation or holidays, it’s imperative that you set appropriate expectations for a callback and to provide an alternative coverage option, if available. The following greeting accomplishes this succinctly.
“Hi there! You’ve reached [XYZ Company]. We are unable to take your call at the moment, but we want to hear what you have to say. Please leave your full name, contact details and reason for reaching out, and one of our staff members will get in touch with you within 24 hours. Thanks!”
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A good first impression goes a long way, and a voicemail greeting is the first impression to your business. An expertly crafted voicemail script lets your clients know you’re dependable, capable, and confident. An unprofessional voicemail script, on the other hand, can do the exact opposite.
While many businesses can use this standard voicemail greeting, not everyone’s business wants to be the same as the others. If you’re looking for a more unique approach, here are four sample voicemail scripts to try:
Customer experience is today’s business battleground. At a time where it’s common for even the most established businesses to deliver poor service, incompetent support, and just outright bad communication, how do you stand out? As big companies fail in the customer experience department, doors open for small business owners and entrepreneurs to distinguish themselves.
Doing this gives your prospects the assurity that you will follow up with them which makes them drop in their contact details for you to reach out to them.
37. Hi, this is [company name]. Sorry we missed your call. Leave a message and we’ll get back to you shortly.
Need script options? Take a look at these templates (and modify them as you please):
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With Business 1300, you can record a professional phone message to ensure a seamless calling experience every time. Choose from one of our male or female professional vocalists and select a tone that suits your industry or brand.