Instead of you making your clients and customers sit through an Interactive Voice Response (IVR menu) so they may be directed to the person they would like to talk to, try to make fewer hurdles and steps for your customers.
Whether you are trying to be funny or want your friends to know your favourite song, chances are your Placement Consultant or Hiring Manager will not be impressed by an unprofessional voicemail. You should ensure that you record a professional voicemail message (with no background noise) such as, “Hi, you’ve reached [say your full name]. I’m sorry I missed your call. Please leave your name, number and a brief message after the tone and I will call you back as soon as possible.”
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After helping tens of thousands of companies set up voicemail systems, we’ve learned that there is no set of rules defining what makes a great business voicemail, but there are definitely some key points that you should aim to hit. Before you hit the record button for your voicemail message, take some of these tips into account:
Well there you have it...all the steps you need to create a professional voicemail greeting. But if you don't want to do it yourself, you can leave the work to the professionals at Snap Recordings! Best of all, you can get a professionally recorded voicemail greeting starting at just $50! Get started now! Topics: Phone Greetings, Professional Voice Recordings, Voicemail Messages subscribe to email updates Keep up to date on the latest phone system and voice recording trends, tips and ideas by getting new blog posts delivered to your email inbox for FREE!
Once you thank your customers for calling, state your name and the department. Make sure to speak clearly so the caller knows they called the right place and can understand what is being said. Don’t rush through in case the caller wants to write the information down.
Hello! You have reached the voicemail of (…). Please leave your name, number, and your message after the beep. I will call you back as soon as possible.
Nobody wants to play phone tag. Skip the back and forth by explicitly telling the caller to leave their name, number, and the best day(s) and time(s) to reach them. Your clients will appreciate you not wanting to waste their time.
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For many small businesses, it may not be possible to pick up the phone immediately. Other times, you may receive a call after hours or during a busy time when no staff is available to assist a caller.
So, I finally did it. Here’s my process for developing a professional voicemail message in 10 steps:
Once your voicemail is set up, dial 555 from your own extension to access it. (Click here for more options.) Back to top How to Manage Call Forwarding Rules for Individual Users My Business/After Hours/Weekend Voicemail greeting doesn't activate. Sign In Sign In PORTAL HELP back READINESS Asia Pacific (APAC) Europe, Middle East, Africa (EMEA) Latin America (LATAM) North America EXPLORE LUMEN CONTACT US Home VoIP Business Communicator
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Telling a quick joke or including a little more information can keep you safely within the 20-second timeframe while letting the caller understand a little more about you.
You can change your voicemail settings from the Skype for Business Settings page. You can get to the page by using one of the following methods:
Share with your caller when they can expect a callback. If you return calls within 24 hours, let them know. Give them an estimate of when they can expect your call.
The biggest barrier is actually getting them to leave the voicemail in the first place. Don’t get in your own way by recording a long, drawn-out voicemail greeting that might do more to convince them to hang up than actually leave a message.