Don’t leave customers and colleagues on edge. If you say you’re going to call them back, follow up. If you tend to fall behind in this area, encourage them to email you or reach out in another way. Better yet, learn how to forward voicemail to email so you can access the message anywhere.
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14. “Thanks for giving us a call! We promise it’s never a bad time for [company name], but you’ve reached us after-hours. Please leave us your name, number and the best time to reach you and we’ll give you a call when we are open.” Let’s face it, you’re not always open. Yet that doesn’t mean you don’t want to help your caller. Let them know you’ll call them right back when you’re open again.
If you’re an entrepreneur or small business owner who’s debating the benefits of getting a voicemail greeting, keep reading!
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As mentioned above, alerting callers that they won’t be getting an immediate call back is of upmost importance for an entity’s reputation and a caller’s satisfaction.
As I mentioned above, some words like ‘can’t’ are often mispronounced by non-native speakers and it can sound like a swear word!
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After you recognize yours and your customer’s pain points, it will be much easier for you to classify what instructions that you need to mention in your business voicemail greetings. Modifying your calls to action will help to make a big difference in eliminating pain points and enhancing the customer experience.
Interesting Read : Interactive Voice Response: What Is It And How Is It Beneficial?
Using studio-grade audio recording equipment helps ensure the audio for your business voicemail greeting is clear and easy to understand, minimizing the risk of misunderstandings.
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If you have an assistant, include their name and contact information in your greeting. If you have a hard time delegating tasks, this is an excellent way to start building it into your processes.
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