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The first version of this blog was written in 2016, since then there have been a plethora of updates with Microsoft Teams, Skype for Business Server 2019 and Exchange Server 2019. But it is clear that Microsoft is pulling the Voicemail component (Unified Messaging) out of the Exchange product. Here is the latest on the…
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Your voicemail messages are now ready to be created just the way it is needed to be to tap your prospect’s attention for long. Key Takeaways: Voicemail messages are important, they solve the basic issue of not missing out on any leads.To create the best voicemail messages for your business you shouldn’t use standard statements, you should use relevant information and moreWe also covered the voicemail message examples you can get started with
In the case that your business is closed due to an emergency, it's only worth it to go into detail if the problem is affecting everyone in the area. Otherwise, stick to your Company Wide Voicemail Greeting, but remove the stated hours and tell callers that you're currently closed. Thank you for calling Cutlass Technology. Our store is currently closed. Please leave your name and phone number so that someone from our team can follow up with you. For more information, please visit www.cutlasstechnology.com
What voice do you want to convey when speaking with customers? This may be professional, casual, or even humorous.
When recording, choose a quiet area, speak clearly, and use your full name (first and last).
Cox Business has implemented a feature temporarily that allows you to log into your new voice mailbox and listen to saved messages. This feature is available 30 days after migration during which time you can access your voice mailbox. Press “5” from the main menu to access old voice messages. After a user presses “5”, the system will pause for 3-5 seconds and connect you to your previous mailbox. A user can enter the older PIN to listen to the older messages. After 30 days, Cox Business will remove this temporary access feature. Improvements include enhanced performance and reliability, as well as some new features like Readable Voice Mail.
Make sure you keep your promises too. If you want to specify a time (which you should) ensure you get back to the customer within the timeframe.
If you’re rarely in the office and don’t use a mobile cell phone app to receive calls, be sure to provide alternatives so that customers can still receive the support they need.
17. “Happy Holidays from [company name]. Our hours are a little bit different this holiday season. [List hours]. We hope it’s not an emergency, but if so, we’ve got you covered. Contact us at [company email/other support lines] and we’ll get back to you ASAP. For all other inquiries, we’ll contact you when we are back from the holiday – we might be a few pounds heavier but eager to speak with you! Happy Holidays.” Things happen during the holidays, we know. Let your callers know you are still there just in case!
One of the rules you should remember is to speak a bit slowly and clearly so that your callers are able to understand more easily what is being said.
What kind of company do you run? A law firm may prefer more formal business voicemail greetings than a trendy retail store, for example.
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You are a fantastic answering service. My clients really appreciate your professionalism.
If done tastefully, you can promote your products or services on your voicemail greeting without sounding pushy. In fact, it’s a great way to keep customers up-to-date on company events, sales, and other news. Be sure to keep it short and have fun with it.
One of the things to remember before recording your business voicemail greetings is to identify your pain points. This will help you to state more clearly for your clients in leaving enough context when leaving a voicemail.
Using the services of a professional actor with experience in phone system recordings helps ensure truly professional-sounding voicemail greetings for a business. Professional actors backed by experienced audio directors and studio-grade recording equipment can produce high-quality recordings for phone system messages such as voicemail greetings.