With Business 1300, you can record a professional phone message to ensure a seamless calling experience every time. Choose from one of our male or female professional vocalists and select a tone that suits your industry or brand.
What’s more annoying than being unprepared? Doing business with someone who is. In other words, don’t wing it — practice your script, speaking slowly and annunciating each word.
.
The first version of this blog was written in 2016, since then there have been a plethora of updates with Microsoft Teams, Skype for Business Server 2019 and Exchange Server 2019. But it is clear that Microsoft is pulling the Voicemail component (Unified Messaging) out of the Exchange product. Here is the latest on the…
When you start to record the business voicemail greetings, be sure to pay attention that the professional voicemail is not able to pick background noises that could make your message sound distort and inaudible.
Equip your business with support for all your essential business tolls and devices
Whether it’s an out-of-stock product, a canceled event, or social media snafu, there are times when your business may see an influx of frustrated callers. While it is important to address their concerns head-on, you may not be able to answer each call as it’s received. Make sure you use best practices for dealing with angry customers, and that your voicemail greeting sets the appropriate tone. Avoid defensive language, validate their concerns, and keep them informed as to how you are handling the situation.
If you started your company more than a year ago, it’s probably time to change your voicemail script. Your recording should match the brand, tone, and voice of your company — just as though a caller were speaking to a member of your team.
Organize tasks into projects to visualize your work as a board, list, or timeline. Calendars & Timelines Hyper Collaborative Powerful & Flexible Beautifully Designed
5. Holiday Voicemail Greetings. Happy [X holiday]! You've reached [your name] at [X company]. I am currently out of the office, but please leave me your name, phone number, and the reason you are calling, and I’ll return your call after the holidays.
Doing this gives your prospects the assurity that you will follow up with them which makes them drop in their contact details for you to reach out to them.
Here are several tips to consider when setting up a professional voicemail greeting:
“Hello, you’ve reached the Marketing Department at [XYZ Company]. All of our team members are currently working with other clients to [insert goal] and are unable to take your call.
Practice your spiel so you can speak with authority. This lets the caller know how confident, qualified, and prepared you are. The goal is to sound like you’ve been doing this for years, not a few minutes.
Voicemail Service Local Voicemail Service Toll Free Voicemail Announcement Only Line Read My Voicemail Question & Answer Line Automated Order-Taking
7. "Hello, this is [your name] at [company]. Thanks for calling. Please leave your name, number, and the reason you'd like to chat, and I'll get back to you ASAP.
Obviously, I need to update it. And if you haven't changed your voicemail greeting in over a year, you're likely in the same boat.
The bottom line is that a business’s situation is likely to change often and rapidly, each of which need a unique and applicable voicemail greeting to cover the circumstances and timeline. For example, callers shouldn’t reach a business-as-usual voicemail, and therefore expect a return call within the business day, if the subject they’re calling is out on vacation for two weeks. Such a lack of communication is a recipe to lose that caller’s trust and tarnish the brand’s reputation.