Don’t leave customers and colleagues on edge. If you say you’re going to call them back, follow up. If you tend to fall behind in this area, encourage them to email you or reach out in another way. Better yet, learn how to forward voicemail to email so you can access the message anywhere.
Don' let background noise do the talking for you. Ambient noise on your recording could be sending the wrong message to your clients. The sound of your kids arguing in the distance could be the sign of a distracting work environment. Clinking glasses and restaurant chatter may leave the impression that you don't take your work seriously. When you record your voicemail greeting choose a quiet spot free from interruption, so your message is the only thing callers hear. It's also good to avoid large, cavernous spaces where sound verberates.
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In this quick guide, we’ll take a look at what makes a good business voicemail greeting, breaking it down into the elements that every voicemail greeting should contain. For many businesses and professionals, your voicemail greeting is going to be the first point-of-contact for your customers.
Features like Call Waiting, Rollover Hunting, and Call Queue with Music On-Hold ensure your customers never get a busy signal.
6. Vacation Voicemail Greetings. Hey, this is [your name] at [X company]. I am actually on a break at the moment, on the other side of the world! Please direct all phone calls to [alternate contact name] at [phone number] and emails to [X email address].
I love my job because [XYZ company] is the best place to work at. Please leave your full name, contact info, number and other details and I’ll call back within 24 hours! Thanks a bunch.”
When the phone line is busy or the line is not answered, the call will be redirected to the number you specify, voicemail or a do-not-disturb announcement.
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Voicemail allows you to access your phone messages while you're in your business or away from work.
You know that your callers are making inferences about your business and brand. If you want your voicemail recording to leave a positive impression, smile when you record it! Research shows that smiling affects how we speak, and listeners are not only able to identify that people are smiling, but also what the intent is of the smile based on voice intonation alone.
The hiring manager loved your error-free application, and really liked the initiative you showed when you came in to follow up on your application. They have a really good feeling about you and are looking forward to having you come in to interview for the position. There’s even talk about hiring you on the spot! So, the manger dials your number and…ring….ring….ring…”We’re sorry, the voicemail box you are trying to reach is full. Please try again later.” The manager starts to think that you aren’t taking this very seriously and moves on to the rest of the applications, as there isn’t any time to waste with this job needing to be filled quickly.
“Thanks for calling (insert company name), where your dream is our destination. I’m helping another customer at the moment, but please leave your name and number, and I’ll return your call.”
You can’t just make any voicemail message and think that it’s going to be the right fit, your voicemail messages need to have the following tips below so that it can function as a lead capture when you’re not present.
23. Hello, thank you for calling [business name]. Please leave your name, number, and a brief message, and a member of our team will return your call within 24 hours.
Of course, yours may need more details. But, even if you’re changing your outgoing message every day, it should only be a slight variation from a standard greeting.
What’s more, according to WP Beginner, “more than 88% of local searches on mobile devices end up in a phone call,” so you don’t want to be caught off guard when a customer calls!
There is no definitive answer here, but you should include one of the two at the beginning of your message based on what makes the most sense.