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Translation: If you sound unsure, then your current clients, prospects, and partners won’t be so sure about you either.
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6. Vacation Voicemail Greetings. Hey, this is [your name] at [X company]. I am actually on a break at the moment, on the other side of the world! Please direct all phone calls to [alternate contact name] at [phone number] and emails to [X email address].
The main point that we want to drive home with this article is that you shouldn’t overthink your business voicemail greeting. Just keep it short, and state the relevant information.
We’re so confident in our services that we offer a 30-day, money-back guarantee. If you’re not totally satisfied, we’ll refund you.
“Good afternoon. You have reached the office of [your name]. I will be out of the office beginning on [date] and will be returning on [date]. Please leave a brief message with your contact information, and I’ll be sure to get back to you as soon as I return on [date]. If this is an emergency or you need to speak with someone before I return, please contact [name of colleague/supervisor], [their job title], at [their phone number].”
30. Hello, you’ve reached [your name]. I’m currently out of the office and will return on [X date]. If your call requires urgent attention, please call [Name] at [phone number] and they’ll be happy to assist you. If not, leave a message and I’ll return your call when I get back.
• Uniform Distribution: routes calls to the first available line in the group that has been idle the longest.
1. Hi this is [you name], I’m either away from my desk or on the phone, please leave your name and number along with a short message and I’ll be sure to get back to you.
“Thank you for calling [company/person’s name]. We are currently unavailable, but if you leave your name, phone number, and message, we will get back to you as soon as possible.”
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27. Hey, this is [your name], but you should know that already since you called me. I’m obviously not here right now, so I won’t patronize you by telling you what to do after the tone.
Remember, your message is a reflection of you. Keep it short, professional and ALWAYS return messages.
Follow these tips to build a solid foundation for customer experiences that your startup can thrive on. Editor’s Note: This post was submitted by guest blogger, Roxy James. Enjoy! When you talk about customer experience, it should include the quality …
1. Set up voicemail online. The online voicemail Setup Wizard walks you through every step of setting up your voicemail. For more info about voicemail, check out the AT&T Phone for Business Voicemail (PDF, 6.28MB).
“Hello, you’ve reached the Marketing Department at [XYZ Company]. All of our team members are currently working with other clients to [insert goal] and are unable to take your call.
To clear any customers doubts or expectations, make sure to mention on your voicemail when you’ll be available. Don’t say that you will “try” to return their call. Instead, offer them a realistic timeframe in which they can expect their call to be returned, so they know what to expect - whether it will take you 24 hours or a week to get back to them. This will eliminate your customer’s worries about your timeliness and encourage them to wait for your reply instead of heading over to your competitors.