Having a dedicated emergency contact will help make sure anything important that comes up is taken care of. Another option is directing callers to a separate answering service.
If you’re going to start with a common statement such as ‘Your call is important to us’ and the other statements you have heard, your prospects are going to walk away.
.
Making an outline of the call flow and writing out scripts for each phase and menu in it can help ensure that there are no gaps in the process from start to finish. This way, callers can reach the voicemail recording in the first place.
When on vacation, provide your callers with a return date and a back-up contact person to accommodate emergencies. This prevents you from potentially damaging a valued relationship while you enjoy some time off.
In the case that your business is closed due to an emergency, it's only worth it to go into detail if the problem is affecting everyone in the area. Otherwise, stick to your Company Wide Voicemail Greeting, but remove the stated hours and tell callers that you're currently closed. Thank you for calling Cutlass Technology. Our store is currently closed. Please leave your name and phone number so that someone from our team can follow up with you. For more information, please visit www.cutlasstechnology.com
Creating a professional-sounding voice recording for your phone system can be a more difficult process than one initially might assume.
7. “Hi, this is [your name]. I’m either on a call or away from my desk. Please leave your name, number, and a brief message and I’ll get back to you. Thank you.”
It is important that you monitor your performance indicators for you to check if the slightest of changes can bring a difference to how many voicemails are received.
To clear any customers doubts or expectations, make sure to mention on your voicemail when you’ll be available. Don’t say that you will “try” to return their call. Instead, offer them a realistic timeframe in which they can expect their call to be returned, so they know what to expect - whether it will take you 24 hours or a week to get back to them. This will eliminate your customer’s worries about your timeliness and encourage them to wait for your reply instead of heading over to your competitors.
Consider adding 'You can also email your query to us at [insert email address here]. These queries will be answered within [insert time frame].' Again, if you intend to make a promise to your customer in a voicemail, ensure you keep it.
The above greeting is a professional voicemail script used by many growing and established businesses. It delivers the message quickly and efficiently, without wasting the caller’s time.
STARTING Ideas Business Formation Patents Entrepreneur Advice BRANDING Logos Business Names Website Business Cards FINANCING Startup Funding Line of Credit Invoice Factoring Loans MARKETING Sales Advertising Social Media Email ACCOUNTING Software Credit Cards Payroll Taxes REVIEWS This page may contain affiliate links. Please read my disclosure for more info.
A professional voicemail greeting will give your customers a welcome that is friendly and polished. Our talented community of freelance voiceover artists will leave your callers confident that their call is important to you.
14. "Hello, you've reached the Sales Department at [Company name]. All of our representatives are currently helping clients [insert goal such as, 'achieve 40% growth through streamlining HR operations'] and are unable to take your call. Please leave your name, company, and phone number and we'll give you a call back ASAP. Thank you!"
SMALL BUSINESS VOICEMAIL IS A STANDARD FEATURE WITH A PBX PHONE SYSTEM. AccessDirect is a voicemail service provider committed to providing advanced and affordable phone features for small and medium businesses at a reasonable rate. The voicemail service comes standard as …
You have reached (Your Name) at (Your Business). I’m sorry that I wasn’t able to get to the phone. If you leave your name and number, I’ll return your call within one business day.
“Local” includes the United States of America (50 states including Alaska and Hawaii as well as Puerto Rico), Canada, and Mexico. December 17, 2020March 31, 2021 Leave a comment on COX Business Voicemail FAQ If you use Cox Business phone lines, VoiceManager lines, or similar Cox Business Voice services, you likely retrieve voice mail through Cox Business.