e. Never Assume Anything: Phrases like “You Know What To Do,” “Sing Your Song at the Beep,” and others mentioned above are awful to leave in your greeting. For the sake of universality and comprehensiveness, NEVER assume the caller knows what to do. Lay it out clearly. f. Leave a Message: This phrase, by itself, will not do. It’s imperative for users to identify themselves in their greetings. Callers need to know they’ve reached the right person. g. Disregard Lethargy: If you’re not excited about your greeting, why would anyone else be? Never display a lack of enthusiasm in your greeting as it could turn callers off to both you and your business. h. Speak Clearly and Never Slur: Callers need to understand your every word; therefore, mumbling, slurring, and all other detractions of speech should never be recorded. d. Be Creative Without Sacrificing Quality: Callers know how voicemails work–i.e. leave a number, message, etc. While you want to be clear, it’s important not to be contrive or redundant with your message. Creativity can help users to differentiate themselves, as well as intrigue callers. While users should avoid the tropes of creativity listed above, it’s definitely good to think outside the box. That being said, scripting and practice can help users to experiment more with their greeting–ultimately allowing for more unique and creative approach. e. Speak With Diction: It’s important to present one’s self as an authority without alienating callers. As such, it’s crucial to articulate and speak with clear diction. “ if your voice recording has you stumbling over words and speaking haltingly, it does not convey confidence and competence,” states Ron Sellers of Grey Matter Research & Consulting. Remember, this greeting represents you; therefore, you want to appear collected and professional, as well as welcoming. To do this, one must carry themselves well through their recorded message. f. Account for Timeliness: Your message should be concise. No caller wants to be sitting through a rant/diatribe of redundant statements. Your greeting should flow without dragging. Inversely, one doesn’t want to be terse, either. Engage callers with a simplified approach laden with creativity. h. Account for Quality: Aside from speaking clearly, users want to eliminate any noise in the surrounding environment. The quality of the greeting is just as important as what’s being said in the greeting itself. As such, one doesn’t want to undermine a great message with poor quality. i. Courtesy, Tastefulness, & Tact: This is pretty self-explanatory and straight forward–NEVER be rude. Being light-hearted and humorous is very different from being obnoxious and/or abrasive. Again, these tools can be helpful if utilized properly, but not everyone perceives humor the same way. So play it safe. The last thing your voicemail greeting should do is offend a caller. k. Provide Options: if you’re part of a bigger company, it might be good to offer caller options. For example, allow a menu to defer callers to a colleague or co-worker in your absence. This can help show callers you care about their well being. Another option might be offering different modes of communication–i.e. email, fax, etc. In offering users diversity, contact may be much easier to maintain.
Sign in to your account and, in the Manage features section, select Call forwarding and voicemail.Check that the status is Enabled.If it’s not, select the button to enable it. Next, try signing out of Skype and signing back in again: in Skype, select your profile picture and select Sign Out, and then sign back in. Voice messaging should now be enabled.
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All of these questions are pertinent to their call, and it’s important that you answer any that is relevant to your specific situation. Make sure not to drag on too long going through all of the info.
5. "Hello, [Person's name] is chasing new adventures and is no longer with [Company name]. Please forward all future requests to [New or interim person's name] at [phone number].
While a short recording may not seem like a place to win new business, the professionalism, courtesy, and clearness that you convey in your greeting will leave a favorable impression in a customer's mind. For more tips and scripts on professional phone and voicemail greetings, here are some additional blogs:
Departments and teams are typically organized by function – customer service, tech support, sales, billing questions, etc. When a team is busy handling other calls, encourage your callers to leave a message and reassure them that you will get back to them within a reasonable time frame. It’s important that you actually follow through to avoid upsetting your callers.
What do you think of your voicemail greeting? Does it sound professional, or is it outdated? Even worse, is it a computerized voice with a default message? (Ew.)
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In this article, we’ll discuss why a voicemail greeting is important for your business and show you how to set one up with just a few simple steps.
2. "Hi, you've reached [name] at [company]. If you need a quick response, please shoot me an email at [insert email address] and I'll be in touch by EOD tomorrow. If it's not urgent, leave me a message with your name and number. Have a great day."
3. Business Voicemail Greetings. Hello, you've reached the Sales Department at [X company]. We can't take your call right now, but please leave your name, contact information, and the reason for reaching out, and one of our team members will be in touch within 24 hours.
If you are going to use your own phone to record your greeting, be sure to use a land line. Cell phones can’t always be trusted to produce a high quality sound and often the callers will hear distortion, static, or flight information in the background because you decided to record a new message while waiting for your plane at the airport. Always use a land line in a quiet setting to make your recording.
When you have new voicemail, the Phone tab in the Skype for Business main window displays the number of your messages. See Contact Card opens the caller's contact card, which lists their phone number, email address, office location, and so on. Open Item in Outlook provides more information about the call.
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Explain the purpose of your message directly following the statement of your name and telephone number. This includes any actions you would like the receiver to take.
“Hey! You’ve reached us here at [XYZ company]. All our team is currently out of the office for the holidays. We’ll be back to work on [date] well-fed and therefore eager to speak with you!