In the former, the voicemail message shall be delivered to callers from within your company i.e. for communication exclusively for office employees. In the second case, the voicemail will be received by people calling from outside the company. Hi. You’ve reached Martha Johnson in Human Resource department. Unfortunately, I cannot attend the call now. You can leave your message after the beep. Hello. You’ve reached Martha Johnson in Human Resource department. You can either record your message after the beep or contact my secretary Henry Smith at extension 5556. I shall get back to you soon.
I have a confession to make: I haven't recorded a new voicemail greeting in nearly a decade. Since then, I've (hopefully) become more articulate, poised, and self-assured. But hear my voicemail recording, and you'd think I was still new to the work world, a little unsure of myself — and probably not an authority.
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Your message is a period of time that they are forced to wait through in order to do what they called to do in the first place — relay information to you.
Even in today's fast-paced world, customers don't like being greeted with an automated message. According to the New York Times, callers of a certain age are put off entirely if they are answered by a voicemail instead of a real person.
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When recording your business voicemail greeting, be sure to identify and introduce yourself and your business. This helps to confirm your caller that they have reached whom they intended.
“Hey there! This is [name] at [XYZ company]. Thank you for calling. I can’t take your call right now but if you leave your name, contact info and reason for calling, I’ll call you back right away. Take care and speak with you soon!”
You are a fantastic answering service. My clients really appreciate your professionalism.
You’ve reached [LinkedPhone – Where Freedom Rings]. We are currently off-duty. Our business hours are [Monday through Saturday, 9am to 7pm Eastern Standard Time]. Please leave your name, number, and the reason for your call and we’ll get back to you on the next business day. Thank you.
As mentioned above, alerting callers that they won’t be getting an immediate call back is of upmost importance for an entity’s reputation and a caller’s satisfaction.
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Having a dedicated emergency contact will help make sure anything important that comes up is taken care of. Another option is directing callers to a separate answering service.
Before any business can create clear, easy to hear (and understand) recorded audio messages, they need the right recording equipment. Many businesses try to get by with using audio recorded on a standard recording device.
3. Hello, this is [your name]. I’m sorry I’ve missed your call. If you leave your name, number, and reason for calling, I’ll get back to you as promptly as possible.