A business’ voicemail greeting is often the first point of contact with a business’ customers. Getting this greeting right can make a business sound professional and trustworthy. A badly-done greeting, on the other hand, can confuse and infuriate customers over the phone. …
(Wondering how you can receive texts from your business callers? Check out the OpenPhone App today)
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For a downloadable Quick Reference Guide to the voicemail phone menu, click here.
4. Turn on Autoplay. You don't have to press 1 to listen to messages if the Autoplay feature is on. To turn AutoPlay on or off: From the Main Menu, press 4 for Mailbox Settings.
5. “Hi, you’ve reached [company name]. We can’t take your call right now but we will call you back as soon as we’re available. Please leave your name, number and reason for your call. We know your time is precious, so to skip the back and forth, kindly leave a few different times of day that work best with your schedule and we will do our best to reach you then! Have a great day.” This greeting lets your caller know that not only your time is precious, but you realize theirs is as well.
13. "Hello, you've reached [company]. If you're looking for information on [X], please check out our [Facebook page, company website, etc.] If you want to know more about [Y], take a look at [Z page on our site, our YouTube channel, etc.] Still have more questions, or just want to chat with our team? Leave your name and number, and we'll return your call straight away."
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A lot of care and consideration should be given to who will be providing the voiceover for a business’ audio recordings before the selection is made.
According to Gartner Research, more than two-thirds of companies compete for business today primarily based on customer experience – up from only one-third back in 2010. Knowing this, it should not surprise you that customer-centric companies are 60% more profitable than companies that are not.
https://www.onsip.com/voip-resources/smb-tips/10-sample-call-center-greeting-scripts
Website: https://www.gettingyouhired.com/the-best-professional-voicemail-greetings/
Provides a scheduling capability to forward calls to another number, voice mail or a do-not-disturb announcement during specified time intervals. Multiple schedules can be configured that suit your business needs.
Pro Tip: Smile while you’re recording your greeting and your voice will sound pleasant.
Once you thank your customers for calling, state your name and the department. Make sure to speak clearly so the caller knows they called the right place and can understand what is being said. Don’t rush through in case the caller wants to write the information down.
Your customers might need you on the holidays. If you’re a business owner, you know this already. 🙂 Manage customer expectations and let them know how to get assistance.
Turn on your Skype voicemail in Skype preferences and listen to your Skype voicemails. For more info, visit http://bit.ly/w2nxvC
13. "Hello, you've reached [company]. If you're looking for information on [X], please check out our [Facebook page, company website, etc.] If you want to know more about [Y], take a look at [Z page on our site, our YouTube channel, etc.] Still have more questions, or just want to chat with our team? Leave your name and number, and we'll return your call straight away."