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Call Detail Records are provided in the Optimum Business Account Center for all incoming and outgoing calls made to and from your phone line. You can view and download Call Detail Records for the current bill period and up to three prior bill periods.

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Instant Messaging. We provide you with instant messaging services through Skype for Business, Webex, and Cisco Jabber platforms. These services allow you to collaborate with colleagues via chat or share files in real time.
15. “Hello, you’ve reached the Sales Department at [Company name]. All of our representatives are currently helping clients [insert goal such as, ‘achieve 40% growth through streamlining HR’] and are unable to take your call. Instead of putting you on hold and taking up your valuable time, please leave your name, company, and phone number and we’ll give you a call back ASAP. Thank you!” .

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Are you creating a voicemail greeting for your entire company or team? These business voicemail greetings will do the trick.
23. "Happy holidays! [I'm, the team at X company is] away until [date]. We'll make sure to call you back straight away when we return. If your request is urgent, email [emergency contact] at [email address]. Thanks, and have a wonderful day."

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“Hi, you’ve reached [your name]. I’m away from[date] to [date]. If you need help with [X] before then, please contact [name] at [phone number]. Everyone else, please leave your name and number and I’ll return your call when I return. Thanks and have a great day.” “Hello, you’ve reached [your name]. I’m currently [exploring Asia, hiking through the jungle in Costa Rica, hanging out on the beach in Bermuda] — or more likely, [recovering from extreme jet lag, googling ‘Are red spiders poisonous,’ or looking for SPF 150 sunscreen] and won’t be back in the office until [date]. Leave your contact info and reason for calling and I’ll get in touch then.” “Hey there, this is [your name] from [your company]. I’m out of the office until [date]. In the meantime, please direct your inquiries to [coworker’s name] at [email address]. [He, she] can also be reached at [phone number]. Thank you.”
“Hi, you’ve reached [XYZ Company]. We can’t take your call right now but feel free to call back during business hours from [hour] to [hour], Monday through Friday. In case of an urgent query, you can contact us through our website [URL] and access our live chat.

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The phrase ‘Your call is important to us’ is very overused and can sometimes come off as insincere. Instead your professional voicemail greeting should say something like ‘We appreciate your call and look forward to speaking with you soon.’

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When your company needs a superior business voicemail system, give us a call. We can help! We’ve been delivering professional hosted PBX solutions since 1997 and as a result, we offer experience you can trust. Get started today by comparing our business phone plans or request a free demo!

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    Have you ever eavesdropped on a cafe conversation involving work mates from an industry you’re unfamiliar with? If you’re looking for a job or an internship, knowing your industry’s buzzwords and new trends will make you look smart, and knowing what those words actually mean will make you look even smarter. Behavioural Interviews – The What, Why and How to Wow!
    Hello! You’ve reached [Natasha on the Product Development Team at LinkedPhone]. I’m not available at the moment but your call is important to me. Please leave your name, number, and the reason for your call and I’ll call you back as soon as possible. Thank you and have a great day!

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    What’s more annoying than being unprepared? Doing business with someone who is. In other words, don’t wing it — practice your script, speaking slowly and annunciating each word.

    18. “Thanks for calling [Company name/your name]. We hope you’re enjoying the holiday season. We aren’t available at the moment due to our holiday hours. Leave your name, number and the reason for your call and we’ll get back to you ASAP! Thanks for calling.” Everyone deserves a break. Let your callers know although you might be enjoying one too, that their needs are important.
    Do you have a landline at work? Make sure that all your phones, personal and business, have good clear, professional English voicemail greetings.

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    Set up voicemail online The online voicemail Setup Wizard walks you through every step of setting up your voicemail. For more info about voicemail, check out the AT&T Phone for Business Voicemail (PDF, 6.28MB). Log in to myAT&T.If you don’t have a myAT&T account, register to establish your Member ID and password. From the Account Overview Page

    This is it. If you are not satisfied with the custom voicemail greeting, then follow the same steps and do it again.
    When was the last time you checked your voicemail for missed messages and paid attention to your greeting? If you’ve activated your Voice over Internet Protocol (VoIP) phone’s voicemail transcription feature for convenience, chances are it’s been ages since you last listened to your voicemail greeting. So it's probably time that you took the time to update it for your callers.

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    Whether you’re busy getting the kids ready for school or in back-to-back meetings, Skype can handle all of your incoming calls with our free voicemail feature. Listen to your voice messages and return any calls at your convenience. Set up your voicemail, and get started with Skype voice messages today. Get Skype. Discover all Skype's features.

    A voicemail greeting can be pivotal in attracting a potential customer to your company or repelling him! So, it may be worthwhile to utilize some tried and tested tips to frame voicemail greetings for your company. The first line must include a brief description of your company and the services it offers clearly. Tell the callers the time frame within which they will get a call from your end. Ensure the voice used in recording the greeting is cheerful and not drab one. Ensure the greeting is recorded not in a hurried manner so that the callers can understand each word without issues. Try keeping the voicemail message length to 20 seconds or so.
    Whether you’re out for the day or are off for the week, the first rule of an out of office voicemail greeting is: let callers know when you’ll be back! You’ll save them the frustration of continuing to call and yourself the hassle of listening to redundant voicemails. It’s also a good idea to set the expectation of whether you are answering messages while you’re away, and who they can reach for assistance in your absence.

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After you have stated in your business voicemail greetings what you want the clients and customers should do when leaving a message, it is important to remember that you keep your voicemail messages short and concise. Use smaller and simplified words rather than business jargon your customers will not understand.

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In this case, the agent shows concern for the customer and wants to serve him in the best possible manner. The agent is also polite and courteous.

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The transcribed text is expected to be approximately 85% accurate, which means eight (8) words out of every ten (10) should be translated correctly. Since the voice mail transcription is done by an automated program, accuracy depends on several factors, including the caller’s accent and noise levels during the message recording. Names and nouns may not translate accurately. To ensure the receipt of a message, a copy of the .wav file “audio” is sent along with the text transcription. English and Spanish. Other languages will result in an error message, but voice mail will be attached in the email notification. In the email version, you will see ellipses (three periods) after the last successfully translated word if the next word or words cannot be translated successfully. You may also see question marks next to words that the transcription did not understand. To ensure receipt of a message, a copy of the .wav file “audio” will be sent along with the text transcription. How do I know who called if the system incorrectly transcribes the caller’s name? You can still listen to the audio version attached to the email message, or just listen to voice mail over the phone. If I delete the email containing the audio file, will that delete the voice mail on my phone?

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14. “Thanks for giving us a call! We promise it’s never a bad time for [company name], but you’ve reached us after-hours. Please leave us your name, number and the best time to reach you and we’ll give you a call when we are open.” Let’s face it, you’re not always open. Yet that doesn’t mean you don’t want to help your caller. Let them know you’ll call them right back when you’re open again.

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