Voicemail is necessary when no one can answer the phone. However, a dedicated receptionist can reduce the need for this feature and help people reach a live person. Consider live chat as well if your customers like to reach out online.
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Website: https://techcommunity.microsoft.com/t5/skype-for-business-preview/voicemail-for-auto-attendant-amp-call-queueing/td-p/56967
Instead of leading with tired old lines like 'Your call is important to us', brush up on your telephone etiquette and start your voicemail with a thank you.
Make sure you keep your promises too. If you want to specify a time (which you should) ensure you get back to the customer within the timeframe.
Short Business Voicemail Greetings. Hi there, you’ve reached [your name] at [X company]. Thanks for calling. I'm unable to answer the phone but if you leave your name, phone number, and message. I'll make sure to return your call as soon as possible. Hello, you’ve reached the office of at [X company].
18. "Hi, you've reached [your name]. I'm away from [date] to [date]. If you need help with [X] before then, please contact [name] at [phone number]. Everyone else, please leave your name and number and I'll return your call when I return. Thanks and have a great day."
One of the rules you should remember is to speak a bit slowly and clearly so that your callers are able to understand more easily what is being said.
Expand your message with 'We're sorry we couldn't take your call this time.' The inclusion of 'this time' or 'on this occasion' suggests that the voicemail is the exception rather than the rule.
When you get a busy signal, dial *66 to use Busy Redial and you will get a call back when the line you are calling is available. Busy Redial is available only for telephone numbers within the continental United States.
Explain the purpose of your message directly following the statement of your name and telephone number. This includes any actions you would like the receiver to take.
12. “Hi, you’ve reached [company]. Unfortunately, we’re currently unavailable. But we want to talk to you — so please leave your name and number, as well as your reason for calling, and someone will call back ASAP.”
Make sure you don’t use a monotone voice when you record your business voicemail greetings. Use inflection in your voice so you don’t sound like a robot.
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Here’s our ultimate guide, including video and audio samples, on every thing you need to know about professional voicemail greetings:
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Remember, your message is a reflection of you. Keep it short, professional and ALWAYS return messages.