Avoid too many promises – Avoid promises you can not keep – in this case, dates and timeframes for when you will 'definitely' return calls.
What voice do you want to convey when speaking with customers? This may be professional, casual, or even humorous.
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Adam Boalt, CEO of LiveAnswer, a provider of phone support services for small and midsized businesses, puts the voicemail abandonment rate at between 50 percent and 75 percent, depending on the type of business.
1.) Esta chamada pode ser monitorada e gravada para fins de treinamento e controle de qualidade
2. “Hi! We’re glad you called [company name]. We’re happy to help but we are either on the line with another client or on the go! Please let us know your name, number, and reason for your call today. As soon as we become available, we will call you right back. Thanks!” Ask your callers to leave a short message so you can determine when to return their call.
Happy Independence Day from Yu Orthodontics! We are closed from the 4th thru the 6th in celebration of the 4th of July holiday. Our office will reopen at 8 am on Monday, July 9th. If you have an emergency, please hang up and dial 911. If this is an urgent matter and you cannot wait to speak to the doctor when we when we are open, please call Dr. Yu directly at 555-4010. If you are calling to inquire about services or schedule an appointment, please leave a message, and we will return your call on Monday. Thank you and have a fun, safe holiday!
As a customer service representative, you need to be as helpful as possible to your customer – even if you cannot speak to them in real time.
Listen to your messages and return your calls as soon as possible. Of all the lines of communication available (social media, text, email, etc.,) your callers resulted in picking up the phone to call you because they wanted to speak with a live person. Do them the common courtesy and give them a call back when you first have the chance.
If you will follow these simple tips, you will make a positive impression through your voicemail greeting. If you have any additional tips, please share them in the comments section below this post.
You may also not always want to pick up the phone when you do not recognize the number, or the number is withheld.
3.) La persona che avete contattato è ancora impegnata con un altro cliente. Per evitare lunghe liste di attesa, si prega di lasciare la vostra richiesta e i vostri dati di contatto. Vi contatteremo immediatamente durante il nostro orario d’ufficio. Grazie Mille!
1.“Hi! Thanks for calling [company name/your name]. Please leave a brief message and we will get back to you as soon as possible. Have a great day!”
Sometimes its just the "Hi, it's me please leave a message" that you want recorded. Transcriptions
3.) Zurzeit sind alle Mitarbeiter noch im Gespräch. Wir sind bemüht, Sie schnellst möglich zu verbinden. Kennen Sie schon unsere Webseite? Unter www.mustermann.de erhalten Sie einen Überblick unserer Leistungen und Produkte. Kundenanliegen sind uns wichtig und wir nehmen uns für jeden Kunden ausführlich Zeit. Leider wird immer noch auf allen Leitungen gesprochen, wir bitten Sie daher noch um etwas Geduld.
"It's been one of the best things that we've ever done, really," Blanchard says. "Productivity's gone up and we've just got so much more time."
With Web- and mobile-based communications taking over as the dominant means of contact for many customers, voicemail is on its way out. Quite simply, consumers have found better ways to stay in touch.
If someone is listening to your voicemail greeting it's only because they intend to leave you a message. Don't make them listen to 3 minutes of rambling in order to do so. Plus, you're more likely to deliver a clean, professional read if you stick to shorter greetings. If more specific information is needed, direct callers to where they can find it on your website.