Don't lose customers after hours. Here are some best practices and sample scripts for professional auto attendant and voicemail phone greetings.
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2. Once there, tap on "Greeting" in the top-left corner. Your iPhone will take a few moments to fetch and load your current voicemail greeting, which you can play using the controls in the middle of the page.
Answer incoming calls during normal hours with a custom phone greeting specific to your business with routing options to particular departments or employees, or just give callers the information they need.
You should script out your greetings, rehearse, and find a tone of voice that is reflective of your professionalism and your company’s personality. If applicable, your tone and your message should take into account that certain industries and companies are more conservative than others.
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5. Holiday Voicemail Greetings. Happy [X holiday]! You've reached [your name] at [X company]. I am currently out of the office, but please leave me your name, phone number, and the reason you are calling, and I’ll return your call after the holidays.
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Customer experience is today’s business battleground. At a time where it’s common for even the most established businesses to deliver poor service, incompetent support, and just outright bad communication, how do you stand out? As big companies fail in the customer experience department, doors open for small business owners and entrepreneurs to distinguish themselves.
3. If you don't have a voicemail already set up, "Default" will be checked. To set up your greeting, check "Custom."
Hello, you have reached the firm of real estate agent X. I am currently in a meeting with a client, but I will get back to you as soon as possible. Kindly leave your name, your reason for calling and your contact number so that I can get back to you at the earliest. If there is any kind of urgency, you can get in touch with me at Y number.
Rehearse your greeting a few times before you press record. Plan your pauses and select natural places to take a breath. If you are recording directly into your phone don't hold it to your ear like you are talking on the phone. This can produce a muffled tone. Hold the phone out in front of you a few inches from your mouth for the clearest recording. This may require some trial and error. So playback your greeting and make necessary adjustments on your re-record.
Step 2. Tap “Voicemail”, and then tap “Greeting” in the upper left corner of the screen. If you’re using an eSIM with a second line, select a line first such as Primary, Secondary, 888-888-8888, etc.
Good day, you have reached the office of [Name]. I’m away for the weekend. If you require my immediate assistance, please call 555-555-2345. Otherwise, if this is a casual call, please leave your name, number and a brief message, and I’ll get back to you on Monday.
Here, the ophthalmologist is not in a position to receive a call. However, he/she makes sure the patient’s need is addressed.
You've reached Big Apple Cleaners. We are currently closed. Our regular business hours are from 9 am to 9 pm, Monday through Friday. If you would like to leave a voicemail, please include your name and phone number, and we'll respond to you as soon as possible. Thank you and have a nice day.