Answer incoming calls during normal hours with a custom phone greeting specific to your business with routing options to particular departments or employees, or just give callers the information they need.
All calls were going directly to voicemail and the greeting was some funky messagemaybe it was the default although custom was checkmarked. I also tried resetting, turning off WiFi, checking Do Not Disturb. HOWEVERClearing all my old voicemail messages WORKED! Thanks so much for sharing! This saved me a trip to the AT&T Store.

12.) Добро пожаловать в «Вася Пупкин и Ко». Вы можете связаться с нами с понедельника по пятницу с 8 утра до 12.30, и с 13.00 до 16.30. На данный момент, мы не можем ответить на ваш звонок лично. Пожалуйста, оставьте сообщение с вашим именем и номером телефона и мы вам перезвоним как можно скорее. В экстренных случаях, вы можете связаться с нами по номеру 0821 91039 - 1211. Большое спасибо.
Record your greeting. Under Voice mail, select Greetings. Select the type of greeting you want to record. Select Call me to play or record the selected greeting. Enter your phone number and select Dial. Follow the instructions in the recorded message to record your greeting. When finished recording, click Save.