To improve a a business voicemail greeting, keep these eight rules at the forefront of the creative process: Avoid turning customers off with overused and impersonal phrases like “your call is very important to us..." Avoid leaving customers unsure by not immediately telling them the business, department, and/or person they’ve reached. Avoid leaving customers confused with too many details and complications; just keep it simple. Avoid messages longer than 25 seconds. Do apologize for being unavailable at the moment. Do invite the caller to leave a message. Do tell the caller when they can expect a return call and actually follow through within that timeframe. Do tell the caller about any applicable alternative options of contact and information- website, live chat, email, social media, or emergency numbers. Voicemail Greetings 101
10. "Hello, you've reached [X company]. We can't take your call right now, but please leave your name, contact information, and reason for reaching out, and one of our team members will be in touch within 24 hours.

We’re keeping it simple with this one. Just a few basic elements to help you get started. As long as you know who your audience is, the message you wish to convey, and the information you need from the caller, the rest should fall into place quite nicely. Let’s face it, a voicemail greeting for a lumber company will probably be different than that of a psychologist’s office. One greeting is aimed at securing potential customers, and the other is geared towards appointments, more or less. Once you are certain who your caller is, the better your voicemail. Center on your audience, first and foremost. Knowing what to relate ensures that your caller will leave the right message. For instance, if you’re a retail store, you would include your hours of operations, and perhaps any specials that you’re running. If you are a therapist’s office, then you’d need to include an alternate number in case a patient is having an issue and requires immediate help. Again, this will vary depending on the business. Here, a therapist would definitely request the caller leave their contact information. However, a retail store chain might not request that. There are also complex voicemail systems such as those used by mobile phone services, which ask you to press a certain number on your phone, where you are asked to leave your account information. Again, as you can see, it all boils down to the demographics of your callers, and what you need from them to conduct the best business possible. Depending on the situation, your caller might be in a good mood or not. In either case, they’ll probably be eagerly awaiting your call. So, it stands to reason that you only promise them a call back if you can deliver. In other words, if you’re a small shop and you’ve decided to close due to a much-needed sabbatical, then don’t leave a voicemail greeting where you promise them to call right back. However, if you have an active customer service staff, then you can promise to return their call within the same day.
Help CenterJoin a Test MeetingOnline ClassesBlogWebinars & Daily DemosIntegrationsWebex EssentialsWebex CommunityBusiness Continuity Planning Login to Self Care Navigate to 'Settings: Voicemail' Set 'Reset Busy Message='Yes' or 'Reset Unavailable Message'='Yes' depending on which 'Greeting message' is set Click on the 'Save' button The system will delete the custom greeting message and revert to a default greeting message in the *English language. Login to Administration Navigate to 'Extensions' Edit Extension 1000 Click on 'Advanced Options' Set 'Reset Busy Message='Yes' or 'Reset Unavailable Message'='Yes' depending on which 'Greeting message' is set Click on the 'Save' button The system will delete the custom greeting message and revert to a default greeting message in the English language. Retrieved from "http://wiki.bicomsystems.com/index.php?title=HOWTO_Delete_Custom_Voicemail_Greeting_Message&oldid=3035" Main page Download page as PDF Printable version Help What links here Related changes Special pages Printable version This page has been accessed 1,622 times. - Disclaimers - About Bicom Systems Wiki