3. If you don't have a voicemail already set up, "Default" will be checked. To set up your greeting, check "Custom."
Login to your VR dashboard here: https://app.smith.ai/vr/Click on the handset icon (Call Handling) and scroll to the bottomIn the Voicemail Greeting section, click “Update” to upload your personalized voicemail greeting recording

Another worth considering trick is to remove all the old voicemails that are consuming the storage and creating multiple dilemmas like this. To delete the voicemail here are the steps, Open the Phone app. Tap on Voicemail at the bottom tab. Then tap on Edit at the top-right screen. Select All the Voicemails and at last tap Delete.
If your carrier supports the iPhone voicemail feature, you can retrieve and listen to your voicemail right from within the “Phone” app and call your contacts back by simply tapping their messages. That type of functionality is pretty neat and useful, because it saves you actual time. If not supported by your carrier, you will not be able to see the visual overview of your voicemail inbox and use any of the related features. Tapping the “Voicemail” tab in your “Phone” app will simply call the number associated with your voicemail box. So let’s get going with creating our custom voicemail greeting on iPhone! How to record your own Voicemail on iPhone Phone → Voicemail → Greeting → Custom → Record → Save