The topic describes the global voicemail message settings, including caller options, message options, and greeting options.
Voicemails need to maintain a professional consistency that’s aligned with the entity it’s representing. That said, the structure can vary depending on the situation. There’s no template set in stone. In fact, trite and generic should be off the table. The goal should be a balance of uniqueness and practicality.
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18. “Thanks for calling [Company name/your name]. We hope you’re enjoying the holiday season. We aren’t available at the moment due to our holiday hours. Leave your name, number and the reason for your call and we’ll get back to you ASAP! Thanks for calling.” Everyone deserves a break. Let your callers know although you might be enjoying one too, that their needs are important.
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5. The Serious Greeting. I’m going into hibernation for a few months. For more updates, check my Facebook page. Hello, to reach the person you are calling, please say the password.
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Professional Phone Greetings can be used for any company type and industry, from automotive and financial to real estate. $50 for each additional 75 words thereafter $50 for the first 75 words and $25 for every 75 words thereafter
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If the you haven't changed your personal greeting, a default system greeting will be played for callers. For example, "Please leave a message for John Smith. After the tone, please record your message. When you finish recording hang-up or press the pound key for more options."
You should script out your greetings, rehearse, and find a tone of voice that is reflective of your professionalism and your company’s personality. If applicable, your tone and your message should take into account that certain industries and companies are more conservative than others.
When an extension is busy on a phone, the voicemail greeting consists of 3 audio clips: Busy Prompt + Voicemail Prompt + "Di" Default Unavailable Prompt: The person at the extension XXXX is unavailable. Default Busy Prompt: The person at the extension XXXX is busy. Default Voicemail Prompt: Please leave your message after the tone, when done hang up or press the pound key (#)." Change global voicemail greetings Prepare your custom prompt files, and upload to the PBX. Go to Settings > PBX > General > Voicemail > Greeting Options. Change the global voicemail greetings. Max Greeting Length (s): Set the maximum time limit in seconds when recording greetings via voicemail. The default value is 60s. Busy Prompt: Select the prompt that will be played when the extension is busy. Unavailable Prompt: Select the prompt that will be played when the extension is unavailable. Voicemail Prompt: Select the prompt that will be played after Busy or Unavailable prompt.
Company-level calls are usually directed to your general business number. There are occasions when everyone in the office is tied up and unable to pick up calls. It’s important to gather information about the reason for the call so that the right person or team can call them back. These greetings ensure that customers do not feel neglected while also providing assurance that their call will be attended to as soon as possible.
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19. "Hello, you've reached [your name]. I'm currently [exploring Asia, hiking through the jungle in Costa Rica, hanging out on the beach in Bermuda] — or more likely, [recovering from extreme jet lag, googling ‘Are red spiders poisonous,' or looking for SPF 150 sunscreen] and won't be back in the office until [date]. Leave your contact info and reason for calling and I'll get in touch then."
According to Gartner Research, more than two-thirds of companies compete for business today primarily based on customer experience – up from only one-third back in 2010. Knowing this, it should not surprise you that customer-centric companies are 60% more profitable than companies that are not.