That’s why it’s critical that each customer interaction with your business is consistent, positive, and represents the values and personality of your company. This includes your storefront, website, social media presence, emails, and every interaction you have with your customers, both online and in-person.
A custom phone greeting is a recording that plays automatically when a customer calls. They can be set to play right at the start as a professional welcome, as a voicemail greeting, or even as an away message when you can’t answer. Business phone greetings can give your small business a larger and more professional appearance.

Oh - if anyone is still curious: I recorded the greeting via the phones custom greeting function, then called to listen to it from another phone, then turned off the phone and called again. Same message. I had wondered if just maybe the phone played the message when on, and the carrier played the message when the phone was unreachable.
I had the same issue and was able to figure it out. When in phone mode, press and hold the 1. This will dial into your voicemail system the "old school" way. Here you need to follow the prompts to set up your greeting for the first time. You can change other settings here as well. Once you have created an outgoing voicemail message, go to the voicemail menu on the iphone, choose custom and press play. You should here the greeting. Press save to verify it. Jun 30, 2007 6:09 PM View answer in context first Page 1 of 1 Page 1/1 last User profile for user: Cameron Jewell Cameron Jewell User level: Level 2 (460 points) Jun 30, 2007 4:52 PM in response to Dave Low In response to Dave Low