Yes. As the voicemail greeting is the first thing your calls hear as in the examples above, the On-Hold message is the really important part if you have to ask your customers or clients to hold. No one ever likes to be on hold, but if you don't have a professionally structured on-hold system set up, it is worse for them to sit and wait. On-hold messages can be set up to include just music, which with the right music will keep your calls more relaxed during the hold time, especially longer holds. On-hold time should be best utilized to further build your company brand, or offer suggestions and info to guide the caller to ask more questions when with a live operator or you. ...music playing.... Thank you for holding we will be with you in a moment. Did you know (company name) offers this and that service along with the service you have. Ask a representative when we come on the line how this can benefit you today. ....music continues for 15 seconds... We appreciate your business, thank you for continuing to hold. We at (company) strive to give you the best possible products at the best prices. Did you know you can get a (product) this week only for ($). Tell the representative you heard this offer while waiting and we can get you all the details. On-hold messages can include whatever you want and will often just loop from end to beginning as the customer or client is on hold. Think of it as a way you can advertise to your own customers as they wait.
The voicemail greeting is an important element of your business’ phone system because it is often the first impression of your business that customers will have. Creating a really good voicemail greeting is a unique opportunity that you can use to impress customers by putting your best face on, while increasing the chances that you’ll retain their business in those times when you can’t

While recording, it is a good idea to keep the iPhone voicemail message short. Ideally do not make callers listen to you for more than 25 seconds.
There is no option under this to change voicemail greeting. When I go to My account settings there is only the option to forward calls or to go to voicemail but no option there to change the greeting (as the on-line versions show). I receive voice-mails and can retrieve them so I have this feature. Thank you! This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. Subscribe Subscribe Subscribe to RSS feed Report abuse Type of abuse Harassment or threats Inappropriate/Adult content Nudity Profanity Software piracy SPAM/Advertising Virus/Spyware/Malware danger Other Term of Use or Code of Conduct violation Child exploitation or abuse 250 characters remaining Cancel Submit Replies (71)  Microsoft Agent Moderator