While email and text support saw an increase in recent years, many customers, partners, and potential hires still prefer to call your company directly. When writing your voicemail script, include basic information such as a short greeting, your company name, an invitation to leave a short message, and the time frame in which the caller can expect a return call. If relevant, you may want to include your office hours, extensions for company departments, and the contact information for your office manager or HR department.
9. “Hey, it’s [your name] at [your company] – thanks for giving me a call! I can’t wait to chat. Just leave your name, number and I’ll call you back as soon as I have the chance. Better yet, send me a text with the best time to reach you and the reason for your call. Looking forward to hearing from you.” Text communication is becoming much more relevant now. Direct your caller to text you in case they have a question you can answer easier via text. Who knows, they might prefer text messages to phone calls too.

For more accessibility options, see Learn how to navigate Skype for Business using accessible features.
If you had a generic voicemail greeting and recorded a personalized voicemail greeting you can change to the custom voicemail greeting by saving your custom voicemail recording. You should first listen to your recording by playing it from the menu and can then choose to keep the custom greeting or revert to the default one. Don’t forget to confirm your changes by tapping “Save” when done.