Our voicemail prompts and recordings allow you to guide callers through the phone system in a number of ways. Important information can be imparted while your caller is on hold, such as queue times and caller number. You can even up your marketing game by using this opportunity to build interest about products and services you offer.
To improve a a business voicemail greeting, keep these eight rules at the forefront of the creative process: Avoid turning customers off with overused and impersonal phrases like “your call is very important to us..." Avoid leaving customers unsure by not immediately telling them the business, department, and/or person they’ve reached. Avoid leaving customers confused with too many details and complications; just keep it simple. Avoid messages longer than 25 seconds. Do apologize for being unavailable at the moment. Do invite the caller to leave a message. Do tell the caller when they can expect a return call and actually follow through within that timeframe. Do tell the caller about any applicable alternative options of contact and information- website, live chat, email, social media, or emergency numbers. Voicemail Greetings 101

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When an extension is busy on a phone, the voicemail greeting consists of 3 audio clips: Busy Prompt + Voicemail Prompt + "Di" Default Unavailable Prompt: The person at the extension XXXX is unavailable. Default Busy Prompt: The person at the extension XXXX is busy. Default Voicemail Prompt: Please leave your message after the tone, when done hang up or press the pound key (#)." Change global voicemail greetings Prepare your custom prompt files, and upload to the PBX. Go to Settings > PBX > General > Voicemail > Greeting Options. Change the global voicemail greetings. Max Greeting Length (s): Set the maximum time limit in seconds when recording greetings via voicemail. The default value is 60s. Busy Prompt: Select the prompt that will be played when the extension is busy. Unavailable Prompt: Select the prompt that will be played when the extension is unavailable. Voicemail Prompt: Select the prompt that will be played after Busy or Unavailable prompt.