The main objective of a caller navigating an IVR system is to get to the desired destination as quickly as possible. If the script contains overly wordy phrases and long descriptions, the callers will get frustrated with every passing word.
10. Hello, you’ve reached [your company]. We’re sorry to have missed your call. Please leave a brief message including your name, number, and reason for calling and a member of our team will get back to you within one business day.
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3.) Welcome to John Doe - For German please press the 1 - for English please press 2.
5. Hi, this is [your name]. I can’t get to the phone right now, but please leave a message with your name and number, and I’ll get back to you as soon as possible.
Your voicemail greeting is the first introduction to your office — what kind of impression do you want to leave?
28. Hello, you’ve reached [your name]. I can’t come to the phone right now, probably because I’ve just stepped away from my desk, but possibly because I’m trapped under something heavy. Leave a message and I’ll call you back within one business day — and if I don’t, please send help.
the currently selected Non-Busy Greeting option. For example, if the Non-Busy Option is 0, then callers encountering a busy extension will hear the same greeting heard when the extension is not answering or call forwarded always to voice mail. Conditions and Feature Interactions � For proper operation, the phones should be programmed for Call Forward - No Answer and Call Forward� Busy conditions for both internal and external calls. If programmed for Call Forward - Always, the voicemail system will not know the state of the phone and use the Call Forward � No Answer prompts. � Mailboxes configured not to play a personal greeting still offer the user the option to record one via the User Options menu. The personal greeting, if recorded, will be ignored.
In order to ensure customer satisfaction, it is not only important how a business records their outgoing voicemail greeting, but also how they respond to incoming messages. It has been reported that most individuals do not mind leaving voicemail messages, but they can often become frustrated and disheartened when a business does not return their call in a timely manner or ignores the voicemail altogether.
When you want callers to leave a message, make sure your voicemail greeting indicates that. Be sure to keep your greeting short and direct, and include the info you want to capture.
You may wish to record a personalized voicemail greeting on your Intermedia phone. For detailed instructions click on the specific phone model.
“Hey there! This is [name] at [XYZ company]. Thank you for calling. I can’t take your call right now but if you leave your name, contact info and reason for calling, I’ll call you back right away. Take care and speak with you soon!”
49. Hello, you’ve reached the customer service team for [X company]. Our representatives are currently unavailable, but if you leave your name and a callback number, someone will get back to you shortly.
Other features such as Call Forwarding, Find Me, and Enhanced Voicemail ensure customers can always reach you, even if you're working remote.
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Recent statistics from Forbes magazine show that 80 percent of callers sent to voicemail do not leave messages because they don’t think they’ll even be heard.
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