1.) Bem-vindo à John Doe. Infelizmente, não há ninguém no escritório agora ou você está ligando fora do horário comercial. Por favor, deixe uma mensagem ou envie um e-mail para [email protected]. Muito obrigado pela sua ligação.
As a customer service representative, you need to be as helpful as possible to your customer – even if you cannot speak to them in real time.
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Writing a script doesn’t mean you have to write a speech. A simple greeting is fine, like this sample voicemail message:
9. Hi, this is [your name], [your job title] at [your company]. I’m currently away from my desk, but please leave a message with your name, number, and reason for calling so I can get back to you in a timely manner. See Also: 50% of Business Owners Over 50 Back Trump's National Emergency Declaration
4.) All of our employees are assisting other clients. Your call has just been noted and a representative will call you back as soon as possible. We thank you for your understanding - Good bye.
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Record your name to let callers know that they have reached the correct mailbox. To record your name: Connect to your mailbox. The system responds with the status of any messages in your mailbox and prompts you with the Main Menu selections. Press 4, Setup Options. Press 3, Change Preferences. Press 1, Change Recorded Name. Record your name at the tone. Press # after recording your name. The system plays back the recording. To save the recording, press *. Record your personal greeting (standard greeting)
2.) Esta llamada es gratuita excepto por la aplicación de las tarifas de teléfono habituales.
Expand your opening to with 'Thank you for calling [insert company/individual name]' or 'You've reached the voicemail of [insert company/individual name]'. This personal touch goes a long way towards building a rapport even when you're not available to answer the call directly.
“Hi, you’ve reached [XYZ Company]. We can’t take your call right now but feel free to call back during business hours from [hour] to [hour], Monday through Friday. In case of an urgent query, you can contact us through our website [URL] and access our live chat.
So, I finally did it. Here’s my process for developing a professional voicemail message in 10 steps:
But even that has its limits. "Voicemail transcription still requires customers to leave a message, and they're just not doing that," Boalt says.
Other features such as Call Forwarding, Find Me, and Enhanced Voicemail ensure customers can always reach you, even if you're working remote.
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