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But even that has its limits. "Voicemail transcription still requires customers to leave a message, and they're just not doing that," Boalt says.
Telling a quick joke or including a little more information can keep you safely within the 20-second timeframe while letting the caller understand a little more about you.
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You should script out your greetings, rehearse, and find a tone of voice that is reflective of your professionalism and your company’s personality. If applicable, your tone and your message should take into account that certain industries and companies are more conservative than others.
Apart from gaining a good impression of you, a clear and professional voicemail greeting is essential for negating any possible concerns the caller may have that you are the correct person to speak to, and will give them the information they need to leave you an effective message in return.
Customers who purchase Virtual Receptionist can enhance their rollover hunt group with this feature. You can select from 12 music choices, specify the maximum time you want a caller to stay in queue and the number of callers that can be put in queue.
1. "Hi, you've reached [your name] at [your company]. I'm unavailable right now — probably helping [type of company] get [X results, e.g. ‘double their leads in 60 days,' ‘hire the best and brightest engineers,' ‘convert 40% more customers.'] Leave your name and number, and we'll discuss how your company can see similar results."
Sometimes, you need to step away from work and live a little! This is perfectly okay, but make sure you leave a well-recorded voicemail greeting to keep your customers happy and content. Read these two examples of professional vacation greetings.
Choose your no-answer greeting from the drop-down menu next to If unanswered use greeting from: 8
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To get voicemail messages to their intended recipients faster, many speech-to-text providers now offer voicemail transcription services. Nuance is one such company, and Dan Faulkner, its senior vice president of mobile, says the service is widely popular. “We find that the voicemail-to-text service is incredibly sticky,” he said in a recent interview with Speech Technology magazine. “When people get it, they don’t listen to voicemails anymore.”
“Hey, this is [your name] over at [XYZ company]. So anyway I’m about to give in my resignation right now. Please don’t call here again. Just kidding!
Your voicemail greeting is the first introduction to your office — what kind of impression do you want to leave?
In both the consumer and business world, it's becoming more common to hear voicemail prompts that warn callers that their messages might not be heard for a while and suggest that they send a text message or email instead.
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