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3. Available Agents Greeting. What callers hear when they are routed to an available agent. Sample Scripts: “Please hold while you are connected to the next available agent.”
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(make a little noise in the background). Hi, you’ve reached your friend’s house. He/she isn’t home right now and I took the opportunity to rob it. I was about to steal the machine as well and you called. After the beep, leave your name and number. I will write it on a post-it and leave it on the refrigerator for him/her to see. Oh and one more thing; where did you say you lived?
No10: (Very fast:) Hi, this is 904-4344. If you want to leave a message, please wait for the tone. If you want to leave your name and number, please press pound, press 3, then dial your name, then press 6 and dial your number. If you want to leave your name and just a message, press star, press 6, ask for extension 4443, then leave your name and message. If you want to leave your number and the time you called, please press star twice, spin in a circle, press 1 twice, talk loud and BEEP
Finally get an answering machine. Now how does this thing work? Hmmm. Press record button, I did that, and the light should be on. I wonder why it’s not working right. Hmmmm, I wonder what this button does……
That’s why it’s critical that each customer interaction with your business is consistent, positive, and represents the values and personality of your company. This includes your storefront, website, social media presence, emails, and every interaction you have with your customers, both online and in-person.
Now I lay me down to sleep; leave a message at the beep. If I should die before I wake, remember to erase the tape.
The voicemail greeting should be multiple choice and include things like the name of your company, an automated response that is friendly and informative, and information on how to contact you by phone.
Millennials seem the most vocal about an aversion to phone calls and may consider voice mail something only their grandparents use. People of all ages, however, are trending away from voice mail. Ask your friends and colleagues about their voice mail usage. Their answers might surprise you (or make you feel old).
As we iterated in 5 Voicemail Message Myths, when you are leaving a message for your potential leads, there are certain rules everyone should follow. Those myths have been studied and show that dismissing them result in fewer callbacks. Nonetheless, few studies have been dedicated to voicemail greetings. Therefore, you should think outside of the box and do something different. A comedic voicemail like this famous greeting from George Costanza in Seinfeld is a great example.
And my cousin, she's a real girly-girl and you can actually tell from her voice and all she says in her voicemail greeting is:
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I'll call you, cause you called me. We're the ______ family. So leave your name and number at the tone. Sorry that we're not at home.
-Hello, caller. Your mission, should you choose to accept it, is to leave your name, number, and a short message after the tone. This message will self destruct. BOOM! (not followed by a beep)
Tip: If you’re not sure how to leave a good voicemail, check out the most effective voicemail script ever and how to end a voicemail that keeps the sales conversation open.
I think that's hilarious! Hope that helps! This is not a voicemail; this is a telepathic thought-recording device. After the tone, think about your name, your reason for calling, and a number where I can reach you and I'll think about returning your call. I can't come to the phone now because I have amnesia and I feel stupid talking to people I don't remember.
Custom Voicemail Greetings: Our pre-recorded on hold messages are available in 9 languages spoken by native speakers. We custom produce highest quality voicemail messages, IVR messages, on hold messages and announcements based on your individual scripts in multiple languages. We are looking forward to your call.