People around us can need help at any time of the day. Many a time friends, family, boss, colleagues, relatives, and acquaintances need to inform us of something important at odd hours. Some may know when to call you and some of them won’t. In cases where you are not accessible, leaving a simple voicemail on your phone can ease their worry.
When your small business is closed, ensure that your callers know that! If appropriate, you might want to reiterate your business hours to manage callback expectations.
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I can't come to the phone now because I have amnesia and I feel stupid talking to people I don't remember. I'd appreciate it if you could help me out by leaving my name and telling me something about myself. Thanks.
10. Hello, you’ve reached [your company]. We’re sorry to have missed your call. Please leave a brief message including your name, number, and reason for calling and a member of our team will get back to you within one business day.
04You have reached the offices of [your company/business]. Our representatives are all currently engaged. If you leave us a message with your name and number, we will get back to you in the earliest possible time. Thank you for calling and have a good day. Lines can often get busy for companies that have several representatives. This reassures clients that someone will get back to them once they are free.
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– Sorry, I can’t be everywhere, and sitting by the phone ready to take your call, just isn’t going to happen. The best thing to do is to leave your message and not be offended that I wasn’t able to speak with you. Thanks.
You voice message greetings are supposed to be fun, energetic, and witty so that the callers want to pick up their phones and give you a call just so they can listen to the greeting again.
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12. "Hi, you've reached [company]. We're available by phone from [hour] to [hour] [time zone] Monday through Friday [optional: and from hour to hour on the weekends]. You can also contact us by going to our website, [URL], and live-chatting or emailing us. If you'd like us to call you back, please leave your name and number after the tone."
-Hello, this is ________. I’m not home right now, but I can take a message. Hang on a second while I get a pencil. (Open a drawer and shuffle stuff around.) OK, what would you like me to tell me?
Bullwinkle Hey, Rocky, somebody called while we weren't home. Watch me pull their message out of this machine! Rocky: Again? Bullwinkle: Nuthin' up my sleeve... PRESTO! [Sound of vicious dog barking, stops abruptly.]
Hi this is Sonny and Attie's machine. Medicare didn’t send us enough money this month so we are out robbing the liquor store. If this is the police we are just napping.
Voicemail greetings are not memorable. Most of them are exactly the same and therefore, provide no surprise to the person on the other end of the line. When people see, hear and experience the expected, they tend to forget it very quickly. Funny voicemail greetings give your callers a sense of shock. That shock is not easily forgotten. Not only will this encourage sharing and engagement (which I will get to later), but it will also give you a distinct advantage when you return the call.
“Hey, this is [your name] over at [XYZ company]. So anyway I’m about to give in my resignation right now. Please don’t call here again. Just kidding!
Michael has over 30 years of executive call center and answering service experience. He is a successful business owner and lead generation expert and shares tips to help other entrepreneurs build and grow their business through leads generation and lead capture solutions. His mission is to share carefully guarded marketing tips that will help small-medium business compete on a smaller budget. Your email address will not be published. Notify me of follow-up comments by email. Notify me of new posts by email.