Whether it’s an out-of-stock product, a canceled event, or social media snafu, there are times when your business may see an influx of frustrated callers. While it is important to address their concerns head-on, you may not be able to answer each call as it’s received. Make sure you use best practices for dealing with angry customers, and that your voicemail greeting sets the appropriate tone. Avoid defensive language, validate their concerns, and keep them informed as to how you are handling the situation.
“I am trapped in this box, and I can’t get out. Help me please!!!! Just speak into this box, when it makes that weird sound, and I will be able to get out and call you back!”
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We could be in, we could be out. You could leave us a message and later find out.
Well, I didn't see it. Can't imagine I'm the only one. Many of us don't live online. Reply Closed Thread Share Facebook Twitter Reddit Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service - Do Not Sell My Personal Information -
“Hello, this is Morgan Freeman. I wish I could tell you that Morgan Freeman was available to take your call. I wish I could tell you that, but this is no fairytale world. Morgan Freeman is gone now; to where I cannot say. But if you’re lucky, I might just call ya’ back. Get busy leavin’ your message.”
You have reached the , Strategic Air Command Nuclear Missile Storage Facility. We are unable to come to the phone right now. At the tone, please leave your name, number and target or list of targets and we’ll launch as soon as we can. And have a nice day.
Hi! You've reached Janet and Chris's room. We're not in right now. If this is our parents, we're at the library studying. Yeah, yeah, that's it, that's the ticket. If this is John, Chris is out with the girls at the party. Yeah, that's it. If this is any one else, we're at a party and you're not. Yeah, a party with the president. Yeah and the, the, the Pope. Yeah that's it.
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Responding to voicemails is time-consuming. Fortunately, with the right greeting, you might be able to save yourself some hassle. If you don’t have an auto attendant, you can give callers the information they are looking for with your voicemail greeting. Of course, this means that your greeting may be a little lengthy, but that can work in your favor as callers will only stay on the line to leave a message if they still need assistance.
Being the great guy that he is, the star humbly complied but added a fun and unexpected close to the recording. Please leave a message. Laugh as you watch how Mr. Let Spock deliver your outgoing message to all of your callers.
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“This is Slappy McGee. Leave a brief message, telling me why you’re calling, and what’s in it for me. Unless you’re Boots, then DO NOT leave a message. I’m still trying to get rid of those fleas you gave me. Thanks a lot. Hashtag sarcasm.” 8. Tooth extraction “Did you get the part about the gravy?” Photo by Shutterstock
Hi, you have reached …. Please leave your name, phone number and a message and if we like it we will return your call.
Mom… Dad. I know you are mad that I’m never home to take your calls. So, as a solution to this, I think you guys should give me an early birthday present: a cell phone. beep.
We’re keeping it simple with this one. Just a few basic elements to help you get started. As long as you know who your audience is, the message you wish to convey, and the information you need from the caller, the rest should fall into place quite nicely. Let’s face it, a voicemail greeting for a lumber company will probably be different than that of a psychologist’s office. One greeting is aimed at securing potential customers, and the other is geared towards appointments, more or less. Once you are certain who your caller is, the better your voicemail. Center on your audience, first and foremost. Knowing what to relate ensures that your caller will leave the right message. For instance, if you’re a retail store, you would include your hours of operations, and perhaps any specials that you’re running. If you are a therapist’s office, then you’d need to include an alternate number in case a patient is having an issue and requires immediate help. Again, this will vary depending on the business. Here, a therapist would definitely request the caller leave their contact information. However, a retail store chain might not request that. There are also complex voicemail systems such as those used by mobile phone services, which ask you to press a certain number on your phone, where you are asked to leave your account information. Again, as you can see, it all boils down to the demographics of your callers, and what you need from them to conduct the best business possible. Depending on the situation, your caller might be in a good mood or not. In either case, they’ll probably be eagerly awaiting your call. So, it stands to reason that you only promise them a call back if you can deliver. In other words, if you’re a small shop and you’ve decided to close due to a much-needed sabbatical, then don’t leave a voicemail greeting where you promise them to call right back. However, if you have an active customer service staff, then you can promise to return their call within the same day.
Last night, my mother told me to check my email, and I knew from the poorly disguised grin that I had another gimmicky “greeting card” waiting for me. The cards tackle the human psyche as if we are creatures of binary emotional existence: vulgar humor or molasses-sweet. Read More Podcast: How do eGreeting Cards Increase Customer Engagement? November 11, 2014 Andy Begnoche' customer experience, podcast, greetings
You may hold or leave a message at the beep. Michael has over 30 years of executive call center and answering service experience. He is a successful business owner and lead generation expert and shares tips to help other entrepreneurs build and grow their business through leads generation and lead capture solutions. His mission is to share carefully guarded marketing tips that will help small-medium business compete on a smaller budget. Your email address will not be published.