2. Straight To The Point Voicemail Greetings. (Insert name) is either away from their desk or on another call. Leave your name, number, and a brief message and (insert name) will return your call within (insert timeframe.)
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While email and text support saw an increase in recent years, many customers, partners, and potential hires still prefer to call your company directly. When writing your voicemail script, include basic information such as a short greeting, your company name, an invitation to leave a short message, and the time frame in which the caller can expect a return call. If relevant, you may want to include your office hours, extensions for company departments, and the contact information for your office manager or HR department.
If you choose to do this, make sure you develop a discipline. If you say you return calls within 2 hours, it needs to be 2 hours. Delivering on what you promise is what’s going to make your customer service stand out when it comes to busy times and people reaching your voicemail.
2. Interactive Voice Response (IVR) Greeting. The greeting callers hear when they enter your IVR. Sample Scripts: “For English press 1. Para Español presione el número 2.”
Con un buen mensaje de correo de voz que les permite a las personas saber quién es usted y qué deben hacer para comunicarse con
Don’t rush. It’s important to speak slowly and clearly when leaving your next voicemail greeting. Have you ever called someone and the message sounds like one big word? Don’t be that guy. Pronounce your words and take pauses between your sentences
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Funny phrases when answering the phone. Answering the phone with funny phrases, like “talk to me” or “Yello”, is a classic. However, the more creative you are, the funnier you will be. For example, according to List Keepers, the No. 1 funny way to answer the phone is: “City Morgue, you kill them, we relax ’em.”
Hello, and welcome to Answering Machines of the Rich and Famous! (your name here) can’t come to the phone right now, because he’s spending the week in his beautiful summer home on the French Riviera…
Next, tell him the name of the company you work at. Something along the lines of, "John this is Mark at Pinnacle."
Last night, my mother told me to check my email, and I knew from the poorly disguised grin that I had another gimmicky “greeting card” waiting for me. The cards tackle the human psyche as if we are creatures of binary emotional existence: vulgar humor or molasses-sweet. Read More Podcast: How do eGreeting Cards Increase Customer Engagement? November 11, 2014 Andy Begnoche' customer experience, podcast, greetings
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Last night, my mother told me to check my email, and I knew from the poorly disguised grin that I had another gimmicky “greeting card” waiting for me. The cards tackle the human psyche as if we are creatures of binary emotional existence: vulgar humor or molasses-sweet. Read More Podcast: How do eGreeting Cards Increase Customer Engagement? November 11, 2014 Andy Begnoche' customer experience, podcast, greetings
No2: Hello, this is Ron's toaster. Ron's new answering machine is in the shop for repairs, so please leave your message when the toast is done... (Cachunk!)
I personally don't like voicemail. I don't check messages because my phone identifies missed calls. I know who these people are and why they are calling. I don't want to spend (waste)time hearing nothing of importance. I have left messages saying