Even if this explanation is accurate (i.e., the clip originated as a message left on a Jack in the Box employee’s voicemail), it doesn’t preclude the possibility that the accident described never took place, and the recording was just a prank one employee pulled on a co-worker.
Your business depends on customer engagement, and voicemail messages are a large part of that engagement. A voicemail is nothing more than a digital recording system, where messages are stored for you to retrieve later. Voicemail allows you to be able to connect with customers while you are away or during your off-hours, where they can drop off a message while you are gone. A voicemail greeting, on the other hand, refers to the message that your callers hear upon answering the phone.

The bottom line is that a business’s situation is likely to change often and rapidly, each of which need a unique and applicable voicemail greeting to cover the circumstances and timeline. For example, callers shouldn’t reach a business-as-usual voicemail, and therefore expect a return call within the business day, if the subject they’re calling is out on vacation for two weeks. Such a lack of communication is a recipe to lose that caller’s trust and tarnish the brand’s reputation.
The point of a voicemail greeting is to encourage your callers to leave a message. More often than not, and this is becoming more evident every day, people are just hanging up and assuming the receiver will call back. On the other hand, funny voicemail greetings keep people on the phone longer. Given that you have already captured their attention and they have taken the time to listen to your greeting, they are certainly going to leave a message. This will not only remind you to return the call, but it also shows their interest in completing the home improvement project.