2.) A gracious phone message is 30-45 seconds when talking to those we don’t know well. As George Washington said (yep, that George Washington), and I’m paraphrasing, “With men of business, be brief.” Be pleasant, and get right to the point. You’ll appear more confident and capable of handling the situation which merited the call.
Moving on. I asked them to tell us not just about their house in their message, but their situation. I invite them to at least open the door and describing whether or not this is an inherited property or a road old rental property or what have you. Obviously they can choose whether they want to include that at all or how much they want to say about it, but at least asking for it makes sense to me.

Keep in mind that short greetings are often much better then trying to say way too much that could confuse your callers. Some pointers to ask, “please leave your name and number”, or maybe ask them to go your business website to contact you by email, or even as simple as text.
You may also email us at [email]. If you would like one of our team members to call you back, please leave your full name, contact info and number after the beep. Good to hear from you!”