“Hi, you’ve reached [XYZ Company]. We can’t take your call right now but feel free to call back during business hours from [hour] to [hour], Monday through Friday. In case of an urgent query, you can contact us through our website [URL] and access our live chat.
Customer experience is today’s business battleground. At a time where it’s common for even the most established businesses to deliver poor service, incompetent support, and just outright bad communication, how do you stand out? As big companies fail in the customer experience department, doors open for small business owners and entrepreneurs to distinguish themselves.
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This is a hilarious wrong number message I got on my answering machine voicemail today. This is a hilarious wrong number message I got on my answering machine voicemail today.
Challenges never cease to arise when managing a business. Voicemails are often one of them, as they are rushed or fall under the shadow of more pressing matters. However, a salon voicemail greeting is an unmissable opportunity from a marketing point of view. It is as important as your website, your social media presence or even your logo! It’s part of your shopfront. Make sure it’s working FOR you, not AGAINST you.
I quite liked the ease of the script; not rushed and overbearing. It is like you are right there talking to me at the kitchen table. Slight grammatical error, it’s ” my wife and I” not “me and my wife.”
“Hey there! This is [name] at [XYZ company]. Thank you for calling. I can’t take your call right now but if you leave your name, contact info and reason for calling, I’ll call you back right away. Take care and speak with you soon!”
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This is an answering machine. This is the nineties. You know what to do. 59. You have reached the number you have dialed. Please leave a message after the beep. 60. This is a boring answering machine message. Leave a message anyway. [Use to keep people from calling at odd hours to hear your latest exciting message.] 61.
Always keep in mind the people who will be listening to your professional voicemail greetings. What type of tone and information resonates with them?
This is a great message. It tells me everything that could go wrong with voice messages. Where’s the name? Company? Reason for calling? Solution? Reason to call back? Couldn’t you at least get the name of the person at the front desk? This message is an automatic delete!
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I’d also say that it might be helpful for this sales agent to be using a script to leave a message. Most of the time when I listen to voice mail, I don’t have a lot of time. Messages that sound like the sales person is fumbling for words make it very frustrating for the message recipient.
The point of a voicemail greeting is to encourage your callers to leave a message. More often than not, and this is becoming more evident every day, people are just hanging up and assuming the receiver will call back. On the other hand, funny voicemail greetings keep people on the phone longer. Given that you have already captured their attention and they have taken the time to listen to your greeting, they are certainly going to leave a message. This will not only remind you to return the call, but it also shows their interest in completing the home improvement project.
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