Your phone system can be a powerful marketing tool for your business, and that includes your voicemail greeting. If you want to utilize this opportunity to throw in a quick humblebrag and keep callers informed of your awards and accolades, there are a few best practices, you should follow. First, keep the self-promotion brief and appropriately placed within your voicemail message. Don’t promote yourself and your products/services in the same greeting, and finally, only include current achievements in your business voicemail greeting.
Hi, this is Ed. I'm secretly replacing Jane and Bob with dark sparkling Folger's Crystals. Leave your name, number, and a brief message and they'll call you back when they're nice and percolated. See if you can tell the difference.
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2. The “I’m Busy But I’ll Call Back” Greeting. Thank you for calling [insert business name], we are unavailable at the moment right now, probably trying to finish your project.
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I personally don't like voicemail. I don't check messages because my phone identifies missed calls. I know who these people are and why they are calling. I don't want to spend (waste)time hearing nothing of importance. I have left messages saying
No26: (Deadpan voice:) Hi, This is Dave. Please leave a message as soon as possible and I'll get back to you at the sound of the tone.
3. Available Agents Greeting. What callers hear when they are routed to an available agent. Sample Scripts: “Please hold while you are connected to the next available agent.”
Currently there are no lifeforms available to take your call but at the pre-arranged audio signal, please feel free to leave any verbal communication you feel is necessary.
Friends and colleagues speak to each using first names only. So do people of authority. They do not call each other and leave voicemail messages asking for Mister, Miss, or Mrs. Therefore, when you call a person you want to do business with and you leave a voicemail message, refer to them by their first name only. Don't say mister, miss, or misses. Don't say their last name. Begin your voicemail message by saying only "hi/hello" followed by the person's first name. Or, you can even forget the "hi/hello" and just say the person's first name. That is how you show confidence and authority and separate yourself from weak salespeople.
I have a confession to make: I haven't recorded a new voicemail greeting in nearly a decade. Since then, I've (hopefully) become more articulate, poised, and self-assured. But hear my voicemail recording, and you'd think I was still new to the work world, a little unsure of myself — and probably not an authority.
“This is Slappy McGee. Leave a brief message, telling me why you’re calling, and what’s in it for me. Unless you’re Boots, then DO NOT leave a message. I’m still trying to get rid of those fleas you gave me. Thanks a lot. Hashtag sarcasm.” 8. Tooth extraction “Did you get the part about the gravy?” Photo by Shutterstock
Not many might consider it, but your business voicemail greeting is probably more important than you think. Now, we probably all hate recording those generic voicemail greetings at home or on our cell phones. But when it comes to our business – a generic, lifeless robotic greeting probably just won’t cut it. And thanks to the software that comes with your business VoIP solution, it is easier than ever to change your greetings on the fly.
"Hello, you've reached [name] at [company]. I'm unable to come to the phone right now. Leave your name and number, and I'll return your call as soon as I'm free. Thank you."
I love it! Every time I hear something like this and realize that there really are terrible sales people out there – doing stuff like this – it gives me huge encouragement. I’m sure I make mistakes, who doesn’t, but wow!!!
Hello. I'm not at home right now because I'm out making changes in my life so leave a message and if I don't call you back, you're probably one of those changes. (BEEP)
One episode of The Simpsons has Homer and Marge buying a book about trying to invoke this trope, and end up trying to record a message together while reading out of it. It sort of goes without saying, but it ends up being So Unfunny It's Funny.. A season 2 episode had Homer calling Barney for bail, and initially gets an answering machine message sung to the tune of Beethoven's Fifth Symphony.
“I’m not able to get to the phone in spite of the fact that I’m able to climb mountains, water ski, and play a saxophone. So, please leave me your message, and I’ll get to you soon. Thanks for calling.”