best greeting for call center
"Every once in a while, declare peace. It confuses the hell out of your enemies." - Quark, DS9 S2E1, "The Homecoming" CivCube, May 23, 2003 Joined: Nov 26, 2002 Messages: 9,643 Location: Kansas puglover, May 23, 2003 Joined: Oct 1, 2001 Messages: 2,272 Location: North Crackalacken "Seinfeld" - Georges answering machines message anyone? .:KNAS:., May 23, 2003 Joined: Sep 12, 2002 Messages: 2,031 Location: Monterrey, Mexico you guys are killing me, I feel like I want to buy an answering machin ASAP! Zcylen, May 23, 2003 Joined: Jan 9, 2003 Messages: 603 Gender: Male Location: northwest Montana Any of you read Doug Hofstadter's Gödel, Escher, Bach: an Eternal Golden Braid? If so, you'll understand the message I actually put on my office voice mailbox: "Your message has just been sent to Tumbolia, the land of dead hiccups and burnt-out light bulbs. Have a nice day." Siegmund, May 23, 2003 Joined: Aug 9, 2002 Messages: 9,471 Location: USA Hello, you have reached the [enter your name here] residence. Please leave your message after the beep. [About a minute passes, no beep. The person decides to leave their message. Hopefully a particularly long one.] *beep* Ohhhhhh, yes. Oh, yeah! Uh huh, ohhhhhh yeah... Ooohhh... Oh my God, is that thing recording? *beep* If you are trying to reach [your phone number here], please stop. I don't like people calling me. I don't like people at all, really. If you have any will to survive, please do not decide to call me back. Thank you. [Only if you don't live in a German-speaking place]: STOPPEN SIE, MICH, SIE ANZURUFEN DUMME LAUNE! ICH MAG SIE NICHT! GEHEN SIE ZUR HÖLLE! OH- UND VERLASSEN IHRE ANZEIGE NACH DEM SIGNALTON. *beep* WillJ, May 23, 2003 Joined: Jan 9, 2002 Messages: 149 Location: Edmonton, Alberta, Canada K-Man, May 23, 2003 Joined: Jun 1, 2002 Messages: 1,148 Location: Québec Hello? Yes, yes, okay, okay, yes, wait a minute... bip!
I don't exist at the moment, but if you leave your message, name and number, I'll call you back when I am.
Recognize Their Need. When someone calls your business, the voicemail should give them a sense of validation. This means that your voicemail should extend gratitude for their interest in your business, or an apology for not being there to answer your call. These two simple courtesies can go a long way in the creation or establishment of client/business trust. Make it Informative for the Caller. Your voicemail must include all the information the customer will need for your particular business. For instance, if you’re a brick and mortar establishment, it’s wise to include your store hours. It’s also a good idea to leave them an alternate way to contact you, especially if it’s after hours. After all, you don’t want to miss just one potential customer. Here are some suggestions for elements to include in your voicemail: Business name Hours (if brick and mortar) Alternate method of contact, such as email Your name
