Jodi R.R. Smith from Mannersmith Etiquette Consulting and author of From Clueless to Class Act: Manners for the Modern Woman and From Clueless to Class Act: Manners for the Modern Man agrees that veterinary medicine is a profession where phone calls remain important and necessary. If you need to leave a voice mail message for a client, Smith offers these ideas on how to make the most of your message.
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If you are dying… well that is not our problem and we cannot do anything about it. If you want to sell us something… this number is no longer valid. Thank you for calling Starstripe Mental Hospital, and have a nice day. You have reached the voice mail box of your name. I want to hear what you have to say.
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Hello, this is Ron's toaster. Ron's new answering machine is in the shop for repairs, so please leave your message when the toast is done... (Cachunk!)
Funny, the majority of us have a phone on us more hours of the day than not, but actually we’re harder to talk to than ever. On personal calls, and especially business calls, you’re much more likely to reach voicemail than the actual person you’re hoping to engage in conversation.
Prospecting refers to the process through which a business attracts new clients. This, surprisingly, is not as easy as it may sound. It requires you . . .
A good cell phone voice mail greeting is clear, courteous and to the point. Enunciate, don't mumble, to make it as easy as possible for those with poor hearing or bad connections to be able to hear your greeting. Be polite, and save swearing for the conversation, if applicable.
“To answer your question, yes, I do see practices that accept texting, email and even chat messages through their websites from clients,” says Brenda Tassava, CVPM, CVJ, a veterinary business consultant.
“Good morning. You’ve reached the voicemail of [your name]. Today is [date]. Please leave me a message with your name and contact information. Oh, and here’s my motivational quote of the day: [read quote].”
In your greeting, get to the point, and keep it concise. A Little Humor Goes a Long Way. If your greeting displays a lighthearted warmth, that is great as it puts a personal spin on your business and lends personality to your brand. But make sure that your humor is professional and appropriate.
A voicemail greeting is a simple message that plays before callers leave a message. It may play either when you don’t answer or if your phone is off. A professional greeting may encourage people to leave messages, which in turn makes it easier for you to get back in touch. Keeping that communication open and efficient may lead to better business relationships. It also helps you put forth a professional image for your business.
5. Voicemail greetings for holidays. Your customers might need you on the holidays. If you’re a business owner, you know this already. 🙂 Manage customer expectations and let them know how to get assistance.
I know you're out there. I know that you're afraid. You're afraid of us. You're afraid of change. I don’t know the future. I didn't come here to tell you how this is going to end, I came here to tell you how it’s going to begin. I'm going to hang up this phone, and then I'm going to show these people what you don’t want them to see. I'm going to show them a world, without you. A world without rules and controls. Without borders or boundaries. A world where anything is possible. Where we go from there, is a choice I leave to you.
Of course, you NEED a voicemail greeting for the times your salon is closed at least. Here’s a checklist of best practices.