A professional and personable voicemail greeting is beneficial for several reasons. Read ahead to find out what these are.
The invention of the smart phone changed the use and perception of telephone calls. Not only did mobile phones make home phones unnecessary for many, but the ability to send and receive text messages or emails on a smart phone made calls themselves feel unnecessary. Even in many workplaces, answering the phone is now either impossible due to nonstop time demands or discouraged by company cultures that prioritize digital communication. Whereas calls once stood out as important and sometimes fun, more people find them time-consuming and frustrating.

Keep in mind that regulations for use of email and text messaging may require clients to opt-in—meaning they give permission for you to contact them in this way. So, you’ll need to be clear if you plan only to use email or text messages for one-on-one communication during active casework or if you may also use it for other reasons as well, including reminders or promotions for your products or services.
It can help to rough out a script to start each message that includes your name and the name of the practice, so that it’s clear right away who called. If you need a reply urgently, say that right away, too, since the person may not listen to the whole message.