Whether it’s an out-of-stock product, a canceled event, or social media snafu, there are times when your business may see an influx of frustrated callers. While it is important to address their concerns head-on, you may not be able to answer each call as it’s received. Make sure you use best practices for dealing with angry customers, and that your voicemail greeting sets the appropriate tone. Avoid defensive language, validate their concerns, and keep them informed as to how you are handling the situation.
2. Personal Voicemail Greetings. Customer Support Representative Voicemail Greeting. Hello, you've reached [name] at [X company]. If you need help with [X reason] please contact [X person/X system] or [visit our website and send us an email].
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No21: Hi there. This is Joe speaking. I'm home right now, and in a moment, I'll have a decision to make. Leave your name and number and I'll be thinking about it...
After the tone, leave your name, number, and tell where you left the money. I’ll get back to you as soon as it’s safe for you to come out of hiding.
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If done tastefully, you can promote your products or services on your voicemail greeting without sounding pushy. In fact, it’s a great way to keep customers up-to-date on company events, sales, and other news. Be sure to keep it short and have fun with it.
“You’ve reached Bernice’s phone. I’m getting a tooth pulled on Tuesday and don’t feel like talking. In fact, I’ll probably sleep for about four days after the procedure. Tooth resorption is not a joke, friends. Ain’t nobody got time for that. Let your human brush your damn teeth, even if it feels like you’re about to DIE by way of tiny toothbrush. Also, I’ll be accepting gifts of gravy in the days following the extraction.”
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Consult your network manual for detailed information on changing your voicemail message.
Your voicemail greeting is the first introduction to your office — what kind of impression do you want to leave?
Notify me of follow-up comments by email. Notify me of new posts by email. Enjoy the short voice mail greetings that are sure to be funny. Use this at your own risk! This is the operator, what number were you trying to dial?
Being personable is key in having your caller look forward to receiving your callback. To do this, use different intonations in your voice to convey enthusiasm.
Even if this explanation is accurate (i.e., the clip originated as a message left on a Jack in the Box employee’s voicemail), it doesn’t preclude the possibility that the accident described never took place, and the recording was just a prank one employee pulled on a co-worker.
No5: You know what I hate about answering machine messages? They go on and on, wasting your time. I mean, all they really need to say is, "We aren't in, leave a message." That's why I've decided to keep mine simple and short. I pledge to you, my caller, that you will never have to suffer through another long answering machine message when you call me.
If you’re a small business owner, we recommend going with the RIY (record it yourself) route. First, it’s more affordable. Second (and more importantly), if your clients expect to work with you directly, they will expect to hear your voice when they place a phone call.
Hi this is Sonny and Attie's machine. Medicare didn’t send us enough money this month so we are out robbing the liquor store. If this is the police we are just napping.
With the Holiday season right around the corner, your office’s voicemail greeting should quickly inform callers of any potential changes in hours, days or availability. Oh, and what better way to spread holiday wishes than with a personalized, updated greeting – of course, while at the same time, keeping your clients and prospects in the loop of where you’ll be and when.