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On a recent Spurs trip, we were asking one of our sponsors who works at Jack in the Box for some funny stories or experiences with the company. The funniest story he had was when an operations manager was late for a meeting and called his boss to tell him he was running late. As he was leaving the voice mail message, he witnessed an accident and went on to provide “play by play” of the incident.
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Unfortunately, sometimes things get too busy in the salon for it to be possible to have a staff member only on reception duty. As a result, you rely on a salon voicemail greeting to do the job. But is it doing the job?
Holy crap! I just found the recording of a fraternity brother's voicemail from college! I'll post EDIT: Right now... "Our new years resolution was to stay home more and answer our phone, but I guess we're not doing that. Leave a message after the beep " Choppy Prerecorded man's voice "Hello, Please leave a message after the tone " (verizon lady voice)- "Hello - 'Erik' (my voice) - is currently not available. Please leave a message after the tone. To leave a callback number press 5. " Sep 13, 2003 3,303 32 Its not so much where you are as when you are. I did that one once. Pissed the hell out of the telemarketers. See they have an autodialer which listens for the first bit of the phone call. If its something a person says then it hands the call to a person. For a while I also started answering the phone like an answering machine and got all sorts of people just hanging up on me. "Our new years resolution was to stay home more and answer our phone, but I guess we're not doing that. Leave a message after the beep " "Hello?......Hello?....I'm sorry, can you speak up please, I can barely here you....What's that?...I'm sorry, we're not home right now, please leave a message and we'll get back to you soon...." I like the "Hello? ", caught a few people talking to the answering machine with that one. "Hi mom, hi dad.. is not here." etc., etc.
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We’re keeping it simple with this one. Just a few basic elements to help you get started. As long as you know who your audience is, the message you wish to convey, and the information you need from the caller, the rest should fall into place quite nicely. Let’s face it, a voicemail greeting for a lumber company will probably be different than that of a psychologist’s office. One greeting is aimed at securing potential customers, and the other is geared towards appointments, more or less. Once you are certain who your caller is, the better your voicemail. Center on your audience, first and foremost. Knowing what to relate ensures that your caller will leave the right message. For instance, if you’re a retail store, you would include your hours of operations, and perhaps any specials that you’re running. If you are a therapist’s office, then you’d need to include an alternate number in case a patient is having an issue and requires immediate help. Again, this will vary depending on the business. Here, a therapist would definitely request the caller leave their contact information. However, a retail store chain might not request that. There are also complex voicemail systems such as those used by mobile phone services, which ask you to press a certain number on your phone, where you are asked to leave your account information. Again, as you can see, it all boils down to the demographics of your callers, and what you need from them to conduct the best business possible. Depending on the situation, your caller might be in a good mood or not. In either case, they’ll probably be eagerly awaiting your call. So, it stands to reason that you only promise them a call back if you can deliver. In other words, if you’re a small shop and you’ve decided to close due to a much-needed sabbatical, then don’t leave a voicemail greeting where you promise them to call right back. However, if you have an active customer service staff, then you can promise to return their call within the same day.
Oh, and if you’re looking for extra marketing resources, grab your FREE copy of The Beauty & Hair Salon Owners Ultimate Guide To Facebook today! Label {} [+] Name* Email* Website Oldest Newest Zoé Bélisle-Springer is an award-winning writer, author of various ebooks, podcaster and speaker known for their contributions to inspiring materials destined for the salon community. They have been featured in SalonEVO, Salon Today, Professional Beauty UK, Thrive Global, Authority Magazine, Future Of Everything and spoken at conferences such as Modern Salon’s Digital Summit, the Thrive Sessions, Seattle Interactive and Uppercase. As Phorest Salon Software’s Community & Content Manager, they are responsible for the planning and execution of localised audio and written content as well as driving community engagement leading to collaborative course content, mentorship programs and online/on-demand video content. See all articles by Zoé Bélisle-Springer Over the last few decades, the price of living has gone up, and customers’ habits have changed. In the hair and beauty industry, there’s still quite a bit of fear […] For a couple of years now, December also means Spotify users, artists and podcasters get their “Spotify Wrapped” or year in review. This year on Phorest FM, we produced over […] Brand & PR / Sales & Marketing “The beauty industry is a different beast!” That’s what my boss used to tell me when I worked at Urban Retreat. From hairdressers to medispa and beauty, this business had […] Book a free demo Request a quote
